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Nykaa fashion - Nykaa fashion delivered wrong product twice and not accepting the delivery of wrong product

Samikshakr filed complaint against Nykaa fashion on Mar 12, 2023

I had placed order for Latin quarters women multi floralfull sleeve top for small size and I received the large size as part of order NYK-********-*******.
I raised replacement for small size as part of order NYK-********-******* and again I have received the large size.
Now I cannot raise the replacement or the return of this product. The customer care of validation is telling that they have delivered right size.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Nykaa fashion

69

Total Complaints

40

Total Resolved

57.97%

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