Sony Mobile
- Not repaired under warranty Closed
Khursheed Ahmad Wani filed this complaint against Sony Mobile on Aug 18, 2018
My device was repaired * times and * motherboards were replaced within * months. I submitted the device to the service centre for the *th time on ** april and collected the same on **th may ****. Within * or * days of repair, i noticed the front camera showing a black screen or gets stuck when opened and sometimes it worked, which i thought was a software issue. I couldn't arrange the time to visit the service center again as they already wasted my enough time and money (travel expenses) plus my internship was already in process. After nearly two months, my device switched off automatically and never turned on, neither it was charging. Now i had to submit the device in service centre for the *th time and i mentioned the camera issue too, after opening the device and they showed me the camera wire has a little cut in the middle, and told me that the camera will not be considered in the warranty and asked to pay it. I don't understand why should i pay for it, when it's done by the repairer.
P.S. I took pictures of the device before submitting to the service centre. The pictures clearly show that the device doesn't have any indication of being dropped or being opened or any abuse.
Job no. W************
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Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Sony Mobile
Resolved
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Paio Accessories
"With your help I have received a full refund. Genuine platforms like Voxya are rare to find. Would love to see Voxya reach greater heights. Thank you for your prompt and professional responses."
Nisha Bedi
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