Make My Trip
- Not received refund against cancelled flight booking Open
Bhupesh Dhiman filed this complaint against Make My Trip on Jul 30, 2020
I booked a flight to Berlin on **-**-**** through Make My Trip with Booking ID as NN*************. The booking was cancelled due to COVID-** pandemic and my refund was under process. I tried to contact MMT several times but could not their customer care is not responding and also they are not answering any email. I have sent number of emails to them and also posted a google review but till date I have not received my refund.
On **-**-****, I also contacted my airline through phone,i.e. Qatar Airways, about my booking and after checking my booking details, one of their executive,Mr. Bargav,has confirmed me that Qatar Airways had already refunded my entire amount and I need to contact the travel agent which is Make My Trip to confirm about the refund against my booking. Whereas MMT is just reflecting a message in that "The airline has assured that your booking amount is safe which can be used for a new booking with same airline, subject to paying any additional extra fare for the new travel dates and such other terms and conditions as may be prescribed by the airline" which is not true since the airline has already refunded my amount to the travel agent due to which my booking details is not stored in their portal and I have also received an email communication from the airline.
More than * months have already passed but I am still struggling for my refund as MMT is not reverting to any of my query.
Please support as I am worried about my total amount paid for my booking.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Make My Trip
Resolved
Frustrated? File a Complaint
Swiggy
"Thank you so much Voxya I am fully satisfied with your quick service."
Avinash Kumar
Related Complaints
Make My Trip - Flight Cancelled by Airline but Huge amount deducted from me Closed
Hello, I booked flight through make my trip. Now Air Asia cancelled the flight due to operational reason. But a huge amount of my booking deducted by make my trip. Total amount of ticket was ₹****. But Make my trip is returning only...
Jul 11, 2020 by Subhra Datta Roy
Make My Trip - Not got my refund money Closed
I was made a ticket through make my trip app before lock down. Train were cancelled due to lock down and tickets got automatic cancelled, but my refund money i have not get yet now. ...
Jul 09, 2020 by Subrat Kumar Nayak
Make My Trip - Refund not processed Closed
NL*************. I had booked a package from *st May to *th May. I have been writing several emails and making calls but there is no response either way. I request them to refund the said amount of Rs.*****....
Jul 09, 2020 by J figer
Make My Trip - Airline cancellation refund Closed
I booked a round trip by Make my Trip for Go Air flight from Mumbai to Delhi and back, Booking ID - NF**************, the flight was cancelled by Airline and they informed the refund the processed to Make my Trip, on ** May I got a confirmation...
Jul 04, 2020 by Santosh Walnekar
Make My Trip - Make my Trip had not made refund Closed
I booked a ticket from makemytrip for travelling on singapore airlines. Due to Covid-**, we were not able to travel and as per Airline guidelines asked for refund. Singapore airelines had already initiated the refund for PNR K*YOIA, but MMT is ...
Jun 29, 2020 by Raman Mittal
