- Non Receipt of Refund against Cancelled Flight Open
My Air India flight booked online directly on Official website of Air India was cancelled due to COVID restrictions in May ****. The flight details are as under:-
E Ticket no- *************
PNR: AI YKMW*
Passenger name- Mr Devendra Singh
Flight no. AI *** from Kolkata to Delhi
Date- ** May ****
After repeated requests, e commerce Booking Department of Air India didn't respond . I took up matter several times with Customer Care who intimated me in October **** that my refund reference no. ***AH*****Q*U has been initiated on **/**/**** and that I would receive refund amount in my Credit Card account after few weeks.
However, I have not received the refund till date . Inspite of following it up repeatedly with E Commerce and Customer Care of Air India, I get a standard reply that they are sorry for inconvenience and that I would get refund in my account in next few weeks but till date it hasn't been received.
I asked them to intimate transaction details if they refunded to my Credit Card account but they are silent on that and continue saying since October **** that I would get in next few weeks.
In last e mail dated **/**/**** Air India Customer Care Department intimated once again that I would soon get it and that there's long queue of refund due to COVID.
A harrowing and frustrating experience with financial loss of Rs ****.**
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Refund / Credit for purchase
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