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Goibibo India Private Limited - No refund for failed transaction

Neha Kumari filed complaint against Goibibo India Private Limited on Mar 28, 2019

I had booked a train ticket on **th Mar'** from Ranchi (Hatia) to Bangalore. However, transaction failed & amount also got deducted for the same. I received a message in the app that amount will be refunded in my bank account. Since the transaction failed, I do not have any booking ID also to track the refund status. Tried consulting but that is also a useless facility. I have followed up several times but of no use. Please suggest.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Goibibo India Private Limited

65

Total Complaints

15

Total Resolved

23.08%

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