Cleartrip
- No refund even after 6 months Open
Bobby George filed this complaint against Cleartrip on Aug 25, 2020
I booked * tickets via Cleartrip for a return flight from Dubai to Cochin for me and my wife for the *th of March for **** AED(***** Rs). I booked this in December ****. Then in March, I got a mail from the airlines that my flight has been canceled because of the pandemic and I would get a full refund because canceled it from their side. I called up the airlines and they said the same thing but asked me to contact the agency I booked with. So I have been mailing Cleartrip since March for the refund. But they have been telling me the airlines have to respond. Till this day I haven't got anything back. I lost my job in Dubai and had to return to India so I lost my account there is gone recently after waiting so long. So I gave them the account I have here. They responded by saying *** AED approximately ***** Rs will be refunded. This was one month ago and I still haven't got any money back. I never requested or opted for an open ticket as that's what they say when I ask why the amount is reduced. As per Airline rules, a full refund should be given if the airlines cancel the flight. Why am I being penalized for the airline's issues? I understand it is the pandemic because of which I have patiently waited for so long. But shouldn't I be getting a full refund? I have been unemployed for * months now. I humbly request the people of Voxya to help me with this refund. There is no reason for a penalty as I haven't done anything wrong here and have patiently waited for so long. I really need the money. I hope you can help me get my refund back.
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2 Supporters
Resolution Demanded:
Refund / Credit for purchase
Cleartrip
Resolved
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Profit Aim Research
"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"
Vasanthkumar K
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