Cleartrip - Complaint Against Cleartrip Payment Debited but Booking Incomplete
Ajay Masih filed complaint against Cleartrip on Nov 27, 2024
Dear Voxya Team,
I am raising a complaint against Cleartrip regarding an unresolved payment issue.
On November **, ****, I attempted to book a trip on their platform. The payment of ₹**,*** was successfully debited from my HDFC Bank account via Google Pay (UPI Transaction ID: ************, RRN: ************). However, the booking process remained incomplete, and I did not receive any confirmation.
I have reached out to Cleartrip multiple times via email, providing the necessary details, including:
Case ID: ********
Trip ID: ************
Name: Ajay Masih
Email: jassamangian@gmail.com
Phone: +** **********
Transaction Date: November **, ****
Payment Method: Google Pay
Amount: ₹**,***
Despite my efforts, Cleartrip has not resolved the issue by either confirming the booking or processing a refund. I have also attached a copy of my bank statement to help trace the transaction.
I kindly request Voxya’s support to help resolve this matter and get a refund or confirmation of the booking.
Best regards,
Ajay Masih
+** **********
jassamangian@gmail.com
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