Urban Company
- Never bothered to replace faulty spare part for my TV that was repaired by their technician Open
Shatadru Sen filed this complaint against Urban Company on Feb 12, 2021
I got my LED TV repaired through a technician sent by Urban Company, and paid a large sum of money for the same. As per the technician, he claimed that he had replaced a faulty mother-board inside the TV with a new motherboard. I asked him specifically what is the guarantee for the new board, and he mentioned * months guarantee. I made the payment to the technician on **nd January ****, but just after ** days of the payment, on **th February ****, the TV again stopped working. I scheduled another (free) visit of the technician for today, which was confirmed by the technician, but then he neither showed up, nor did he take my calls (this is after I told him the first time that the TV has again stopped working, so he knew that his "new part" has failed).
If required, produce screen shots of my "order" and "payment" made on Urban Company App.
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Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Urban Company
Resolved
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"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"
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