Makemytrip india Pvt Ltd
- Money not refunded Open
Ramnique Singh filed this complaint against Makemytrip india Pvt Ltd on Sep 08, 2022
We booked a home stay at Narkanda through MakeMyTrip, fore which we paid in advance for * nights stay + three meals every day a total of Rs, **,***/- .
When we reached the home stay we realised that it was drastically different than what the pictures showed. Also, crucial information like no attached washrooms with the rooms was not told to us prior to booking. Since we were travelling with a one year old child we found the home stay to be very unsafe (it was in the middle of a remote village) whereas the MakeMyTrip trip hotel page displayed the location as Narkanda. The place was full of insects that bit our child and us. We decided to cancel the booking and checkout the very next day. We contacted the hotel owner - who was not present at the property via phone but her phone was switched off. We left her a message telling in detail all the problems we faced. Then we cancelled our booking via MakeMyTrip and made another booking through them in Shimla which cost us Rs. **,*** with hotel Marina. The MakeMyTrip customer care assured us that they were working on the case and they would ensure at least partial refund for the home stay. They later told us that they cannot refund any money since the hotel owner is refusing to refund anything.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Damages for loss and agony
Makemytrip india Pvt Ltd
Resolved
Frustrated? File a Complaint
Shinehunts
"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."
Abhilasha Bajpai
Related Complaints
Makemytrip india Pvt Ltd - Money not refunded Closed
The flight was cancel , and refund request was given but money still not given ...
Mar 16, 2023 by Sangita Rathwa
Makemytrip india Pvt Ltd - Incorrect booking Closed
I have made a outstation cab booking and done full payment. My booking is confirmed. Now vendor is asking to cancel booking. after ** mins of booking cancellation is chargable . Makemytrip customer care number is giving some predifined automate...
Mar 15, 2023 by Sangita Ray
Makemytrip india Pvt Ltd - Refund not credited Closed
Hello sir mem i had book ticket from make my trip which i cancelled before ** hour flight DATE nov ** pnr tel aviv to rajkot PNR *GGGNQ name.pratap karabhai gorsera i contact them for refund but they are saying call to make maytrip and after th...
Jan 10, 2023 by Pratap gorsera
Makemytrip india Pvt Ltd - Refund not provided for incomplete Journey Closed
Booking ID: NU*************** Reference PNR: D**GPS** Seat Number: DU* Bus provider: Laxmi Holidays Bus Number: UP**CT**** Total Price paid : **** Customer Name : Rajnish Kumar I hereby want to inform that I took this bus on **th dec *...
Dec 17, 2022 by Rajnish Kumar
Makemytrip india Pvt Ltd - REFUND NOT ISSUED Closed
I had booked a *Nights holiday package from chennai to Himachal with MAKEMYTRIP starting on Nov *,****. The total package cost was INR *,**,*** including flights,hotels and cab transfers. I paid in two parts: INR **,*** on July **,**** & the...
Nov 07, 2022 by SINDHU NAGARAJAN
