Mobikwik
- Mobikwik Fraud Open
Manmohan Singh filed this complaint against Mobikwik on Apr 01, 2024
On **st March, ****, i received a call from ********** and this was automated ivr call which said "someones is trying to login to your mobikwik account, press * to reject the login", then i pressed *. After this ivr asked to enter the pin which i had received in sms to confirm my identity. I am aware of pin/OTP confidentiality and frauds therefore i did not share the pin and cut the call. Within * mins, i received multiple sms with OTP to link "HSS APPAREL PVT. LTD." to my mobikwik account and simultaneously continuous calls from unknown numbers. Then, my mobikwik app displayed a transaction of Rs.*****/- from the ZIP wallet to "HSS APPAREL PVT. LTD." I immediately called the customer services to freeze cancel the transaction. Unfortunately, the transaction was already completed. I myself did not receive any SMS/OTP for the transaction initiation/verification/authorisation from MOBIKWIK.
-- Most important my zip is not enabled for autopay which means they cant deduct money without otp but this transaction is done.
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Resolution Demanded:
Refund / Credit for purchase
Mobikwik
Resolved
Frustrated? File a Complaint
Pepperfry
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
Anubhav Guha
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