air asia airlines
- Mental harassment caused by Air Asia ground staff Open
Debjani Panda filed this complaint against air asia airlines on Aug 14, 2023
We have a complaint regarding the behaviour of Air Asia ground staff, where they tried to intentionally harass us regarding our belongings.
We had checked in luggage according to the allowed weight and after weighing the same, the staff at the counter asked us to weigh the hand baggage.
We asked him that we have put our laptops inside it, and he said hand baggage is also to be weighed and the allowable weight is * kgs including laptop.
This was not the first time we were travelling, as we were well aware of the norms and also had previously carried our laptops and hand luggage separately several times in other Airlines also..
When we told him so, he told us to shuffle our stuff between hand luggage and checked in luggage.
He was not understanding at all, and it seemed that he was hell bent upon collecting extra baggage fee from us, without valid reasons.
* passengers with extra hand baggage approx. * kgs as reported by airlines, is approx. *.* kg per person, which I don't think any Airlines will deny.
The staff weighed our hand bags only, and asked none other passengers to do so.
In International flight tickets, it is explicitly mentioned cabin baggage + laptop bag.
So, whenever a staff member is telling something or giving instructions, it should be explicitly mentioned in the ticket and should be standardized for all.
It cannot happen that you are checking someone and leaving others.
My son, who was flying to Los Angeles and was carrying useful stuff, got shocked by this behaviour of the staff, and due to his rudeness, we had to call my relative from home, to take back stuff. which we had carried for him to take along.
It is the question of ruining someone's image in the airport and behaving in such a manner, that the passenger gets morally harassed and pays extra fees.
We were totally upset and terrified by the behavior of the staff of Air Asia.
Request you to look into the matter and provide justice.
Is it genuine for an Airlines to cause trouble for minor issues, without valid reasons and totally ruin the mental state of its passengers.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Damages for loss and agony
air asia airlines
Resolved
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