Lenskart
- Lenskart sold me two Gold Membership and denied to refund one on my request Closed
SATHYA MURTHY GURURAJAN filed this complaint against Lenskart on Jan 24, 2023
Hello Team,
I am Sathya Murthy Gururajan (+************)and have recently placed two orders on Lenskart, one directly at the store and one via Lenskart application. The order numbers are ********** & ********** and the Gold Membership was applied on both the orders.
I didn't ask for refund on Gold Membership on both the orders, I requested only to cancel one because how can they sell me two Gold Membership of same features. In application they provided, i failed to notice it's charged twice but asking for refund of one by cancellation is fair. They impose to get the membership irrespective of customers will in such case.
Now i cancelled both the orders (inline with the policy) but they have charged ****rs for two Gold Membership. Now Lenskart looted that money from me even without buying product from them.
Kindly advise
Regards
Sathya Murthy Gururajan
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Lenskart
Resolved
Frustrated? File a Complaint
Meesho
"I am very satisfied with Voxya team. They guided us properly and prepared the Legal Notice properly and resolved complaint."
Syed Noorul Arefeen
Related Complaints
I visited lenskart store at Mini Square mall Kolkata on **th Feb **** at **:**PM. I selected few frames and then made the payment. My Lenskart wallet had *** and From my Axis Bank credit card I paid ****/- in total **** for my order. Afte...
Feb 15, 2024 by Gantantra kumar
We have many issue face in lance cart shops. I have given my lance for repair in your branch since a week but thay are not giving me the lance repair and giving me excuse and i am not getting any satisfied answer in the branch. Even today I s...
Oct 10, 2023 by Prajapati mahesh dhudabhai
Lenskart - Broke my specs Closed
I have bought the specs from lenskart a year before. Today I asked them to clean my specs and they broke it. They didn't give me refund or didn't replace my specs....
Sep 16, 2023 by Rithin Jose
Lenskart - Refund Not credited Closed
I have ordered one normal frame from lenskart and they have delivered it after the promised date of delivery. As I didn't like the product I initiated return. Even after the product was handed over to the courier partner, continuously I was get...
Aug 30, 2023 by Chanchal
Lenskart - Delivery person bad behaviour Closed
Yesterday my product has tó delivered by the delivery person without call rescheduling and when I call yesterday he said u r not pick without call then he said yesterday I’m coming nearby only plz come down of ur building I came I wait * hou...
Aug 30, 2023 by Sourabh