- Irresponsible and unresponsive behavior of customer care and the seller Open
I had wasted by time and mental peace talking to customer care of Amazon. Pathetic service not willing to resolve issue speaks like Robots as feed to them. Amazon is non transparent in any issue. I have refund pending since Sep 2017 not cleared about them yet. Customer care is very very incapable to understand anything. Basic language is not understood by them, They can't differentiate between NO or Yes. It took me 7 mails and 8-9 chats but still my issue is not solved. Very bad ways to resolve problems. No response and respect to customers time. Its takes them yrs. to respond if you chat to them and with the blink of eye they drop your chat. The system designed for customer grievance redressal is sick and pathetic. Not excepting faults not taking responsibility of Seller. Not contacting him and taking actions for the order. Also they generated multiple order and created fake orders of my one Order. Again not expected the fault. I have made soo many complaints about Amazon Delivery agents. Never ever it was solved. The Delivery person calls like a mad person and when he wishes to he will deliver at that time...Mostly its 9 am in the morning. In-spite of shopping very frequently with them they never tried to resolve this issue and take feedback. Order# 402-6746422-8288340 was made to order by me on request of their customer care executive committing that there will be no problem in it but they have repetitively had send damaged product with Hard Tags. I want full resolution of this issue to my satisfaction level. And want refund for my damage.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
I had ordered dji tello drone with hgd camera worth Rs. 12990 (prepaid by credit card) on amazon.in on 21/2/19. Order number was 404-5337424-6527569 The seller was ‘Global digital India’. On 24/2/19. I received the package but on opening th...
Mar 17, 2019 by Mohit Mathur
On 5th of March 2019 I've ordered a product but by mistake, it had gone to another address after that I requested to change the delivery address but they said that they are unable to change the address and said cancel the product and replace th...
Mar 15, 2019 by Pratik
I ordered a gold necklace from the Amazon.in and last delivery date was on 5th March 2019. I waited for the product but now I am worried about my product. Seller provided me with a fake tracking no. and is not answering properly. Earlier after ...
Mar 13, 2019 by Sadhana
I had received a personnel e-gift card on Jun 22, 2018, at my email address. If I try to claim, it says its already claimed. But I have not shared the details of the gift card with anybody. Even the person who gifted me also has not shared the ...
Mar 02, 2019 by Abhishek BC
I have purchased Skullcandy smoking buds 2 earphones from Amazon on 23-Jan-2019 for 1349₹. It has amazon's choice mark but it is sold by Muzik hub. Since it was not compatible with my laptop so I decided to return it and to buy a Bluetooth he...
Feb 26, 2019 by MANMOHAN PANDEY