Amazon India - refund not credited

I have returned the product and the same picked up successfully on ** june **** and at that time updates were shown to me that my return will get back to you till ** june and so my refund will be delivered till * july , and then after a couple of days above dates extended cited the reason that pickup not reached yet. And now after another couple of days they said that return is likely lost in transit and so now no further dates of refund confirmed but instead giving me directions to contact customer services regarding refunds.


Now first of all my money is in their pocket due to which I am not able to buy my wishlist items and I am suffering for my refund issues. they can anytime violate their own policies and capture money of the customers even if there is no issue from customer end as I have returned item successfully now why should I suffer from their service mistakes that the item has lost and now no refund will be given unless I will waste my precious time with your customer executives.


So after that I have called customer care executive on ** July **** and he is making some naive excuses and infact blaming me that I have returned wrong product thats why seller is not accepting the return.


Now first of all it is clearly written or described in updates that the return lost in transit then how can he make that remark and blame the customer and try to manipulate the responses by saying that such messages shown when seller not get the right product in return.


Secondly it is not our mistake if seller didnt get right product in return as their pick up boy thoroughly checked and matched the product with all tags and labels intact and after that he accepted the return and picked it up, then how can their service executive make such statement