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Gayathri Sukumar filed complaint against Cleartrip on Mar 19, 2021
I had travelled from Mumbai to London in Dec ****, and had purchased a ticket from cleartrip. Along with the ticket I also purchased insurance (which included cover for medical emergencies abroad) - the ticket stated that ICICI Lombard is the insurer and that I would receive the insurance certificate from them, but I never did.
As misfortune would have it I had to have an emergency medical procedure in London. I am now trying to get this re-imbursed. On contacting ICICI Lombard - they have been prompt but unfortunately they have no record of having issued an insurance product. They have asked for proof of payment from Cleartrip to them towards this. I have been trying to reach cleartrip for a month now and they are conveniently not coming back. On one occasion when they did call - they just said contact ICICI Lombard. Given than I purchased the insurance product with Cleartrip the least they should do is provide proof that they purchased this on my behalf from ICICI Lombard. If they haven't done this - then it is criminal as they have taken the payment from me for the insurance as you will see in the payment proof and breakdown of payment attached.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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