- Incorrect damage charge levied Open
We had done the booking of Tata Hexa but they have changed the car in the last hour to Mahindra Marrazzo. This might be their strategy to provide faulty car and make money from customer by charging vehicle damage fee because according to my knowledge no cars gearbox will stop working by riding **-** km properly (I have booked many other cars also from zoomcar (you can check my history) so I know how to use clutch and gear. You can see those cars condition after deposit.
My concerns are mentioned below:
*) I have a recording of our initial telephonic conversation when provided vehicle stopped working in which you people have told that you will refund the extra KM fee which is not used (ideally you people should refund the whole amount and should compensate our spoiled trip) but you haven't done in final outstanding.
*) You people have also told to pay the fare of the taxi for ** KM from the location where the car got damaged (Ideally you should provide a taxi until the point we have started the booking for our safety because that place was totally unknown for us) but you haven't mentioned that also in the settlement.
*) We have also refiled the diesel of amount **** but we haven't got the refund of that ( you can see fuel reading before and after), also we haven't driven that much of KM.
*) I also want to mention you that this was booked under ***% cashback offer so don't tell us that you have refunded the booked fare.
From our side *-* hour we were with your broken car stranded in the middle of nowhere even we haven't got your help either we were able to contact you by helpline number after contacting once or twice ( maybe you people have blocked my number). After that, we tried contacting you via the person who was in charge at the point of booking and made sure that the car is properly locked and also parked the car properly on the roadside.
We want proper mature justification of all these points. Please don't give an absurd answer instead forward this mail to higher management for proper justification. Instead of charing me **K as penalty answer me about my spoiled trip wasted *hr stranded in nowhere and the extra booking we made at the last moment from a *rd party at a very unreasonable price only to not spoil our trip which was caused by you.
I have used approx ** zoom car rides expect you to show good customer experience instead of making useless comments and charging vaguely from the valuable customer.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."
Complaint number *******...
Oct 13, 2023 by Anita
Booked a car on zoom for ***** but host denied and not pick up the call to provide car so in replacement booked another car for *****,and refund was initiated and needs to be credited back in account by **/**/****,but no refund is recieved and ...
Oct 12, 2023 by Rahul verma
Hi, this is Rahul, I ordered a car for rent from Zoomcar, from two devices both the time they received my money and didn't provide me the car. I want my money back, it's a case of fraud. If I don't get my money back then I will sue this company...
Sep 20, 2023 by Rahul Chakrabarty
Zoom Car - Car breakdown Closed
I have booked zoom car from ** sept to ** sept costing Rs.***** without fuel , however on ** sept while travelling to Ahmedabad on our way to reaching vadodara we had filled Rs.*k petrol in car . Just leaving from petrol pump we had a breakdown...
Sep 15, 2023 by Dr Somaiyya
I have booked a car and canceled it but the refund only shows processing it’s been more than a month now and there refund timeline is *-* business days and there is no way to reach out to there customer support for any help ...
Sep 10, 2023 by Akash Gowda k