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Saurabh Sharma filed complaint against Zoom Car on Aug 18, 2024
Today i have made a reservation for a car rental lasting three days, as per the booking details. However, upon arrival, it has come to my attention that the car was not available for pick-up. To my surprise, when I checked my account after the scheduled booking period, I discovered that Zoom Car had marked the trip as completed, even though I had no access to the vehicle.
I tried to connect with my booking host Mr. Deepak from zoom car app once he picked the and talk to me in very bad language after that no response, even no customer support is available.
Please find below my Booking details.
Saurabh Sharma
Mahindra Scorpio DL*CBE ****
Booking ID: JPSNJSGYQ
As a result of this unfortunate incident, I kindly request a full refund of the amount paid for the booking. I believe this matter needs to be addressed urgently, as it seems to be a fraudulent activity that compromises the reputation of your otherwise trustable company.
Warm regards,
Saurabh Sharma
**********
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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