Xiaomi Mi India
- Huge Delay in Service Open
Nidhish Rathore filed this complaint against Xiaomi Mi India on Feb 06, 2023
Hi,
It has been an extremely frustrating experience with Xiaomi customer service so far. I reported the TV Display issue on Dec *, **** and was promised ** days of turnaround time to fix the issue. Then, it was extended to one month and the deadline date promised was - Jan *, ****. Despite multiple follow ups, it was NOT resolved within the new deadline of * month.
Finally, the TV arrived yesterday - Jan ** (which was more than *.* months from the date of report). I was excited to get a ** inch TV as a replacement but disappointed when I heard the sound of the TV. My concerns are:
*. Huge delay in resolving the issue (that too not completely resolved yet).
*. It is definitely NOT the Dolby sound in the TV as there is no Base. I have been using a ** inch MI TV for over * years and it sounds way better than the ** inch TV that i received.
*. I am not sure if this is a brand new TV or a refurbished one.
*. The TV box was not sealed when it arrived. The box had already been opened before.
*. There was NO TV Remote with the TV.
*. There were NO Table Stand Bases.
*. On Jan **, I received a text message stating - "Dear Xiaomi Customer,
As discussed, we request you not to accept the product at the time of delivery. The order will be automatically cancelled and a refund will be processed within * days, once the product is returned to our warehouse."
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Xiaomi Mi India
Resolved
Frustrated? File a Complaint
Yatra
"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."
MOHIT SONI
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