Goibibo India Private Limited
- Hotel room not provided by Goibibo even after advance booking with full payment.. cheating by Goibib Open
Manish Kumar filed this complaint against Goibibo India Private Limited on Feb 01, 2019
Dear Sir,
This is regarding the cheating and fraud done by one tour&travel company GOIBIBO.(ref no-HTLFWGQBRZ
I have booked one hotel in Pondicherry for **th jan **** through my mob app and payment done accordingly for booking one room at Raj residency at Pondicherry for ** jan ****. Around **.** on **th-jan, i called hotel to understand the location the hotel person told me that there is no booking for you better you contact Goibibo. Than i called customer care of Goibibo and they kept me on hold for a long time and informed me that they will call me back after ** min. I was waiting for the call but no call received from their executives. Again i called and got the same reply. After * to * call finally the goibibo executive told that you will get the room , you can go and check in. After reaching Pondicherry again i called hotel and this time the hotel person humiliated me and said no booking done for you, get lost and don't call again and again, i already informed you the status.
Again i called goibibo executive this time they kept me on hold for around *hour, i was roaming on road and fully wet due to sweating. I was waiting for some alternate arrangements or same accommodation by Goibibo, due to this situation i couldn't able to take food and caused mental&physical stress and till evening i was talking to them without any accommodation.
After a long conversation and my repeated request no seniors officails came to solve my issue. I requested them to provide me some alternate hotel but GOIBIBO has refused to do so but with no shame they told me that you can find out some hotel by your own upto ****rs and we will pay you the difference amount.
Finally i returned back and after long search i got one hotel some how at very high price. Before that i made almost ** calls to help me as due to Republic day holiday and next day was Sunday i was not able to get any hotel. Every time whenever i called them ,they said we will call you back but no call came from GOIBIBO side. Around *.** one executive called me to know my situation and asked finally whether i got any hotel or not and offered me refund of my money.
Than next day i.e on sunday Goibibo executive called me and offered me Rs**** as compensation and same thing was offered to me later on by their e-mails. I have all the e-mails and communication which i can provide you for reference. Company also keep recorded conversation with their customers. I have logged a complaint for the same in government of indian public grivance portal with registration no DTOUR/E/****/*****, dated **th jan ****.
I request you please look into the matter and provide me solution for cheating and fraud to me by Goibibo and the humiliation faced and spoiling my holiday.
Regards
Manish Kumar
**********
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Goibibo India Private Limited
Resolved
Frustrated? File a Complaint
Hathway Broadband Internet
"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"
Sushil Mathew
Related Complaints
Goibibo India Private Limited - Cash back not received Closed
I have not received cash back for ticket booked on **th nove ****. Travel date is **th Nov....
Feb 22, 2020 by Tej Prakash
Goibibo India Private Limited - Cheated by goibibo by giving another hotel snd non ac room Closed
I booked a hotel through goibibo on **/**/**** in kochi. They provided me the wrong address of the hotel. They provided address in the city only, but the hotel is ** kms far from the place they provided. I called the hotel they also saying we t...
Jan 03, 2020 by Roy Thomas C
Goibibo India Private Limited - Ticket booking not confirmed and money deducted Closed
I was booked train tickets in goibibo and the money deducted from my bank account ruppees **** and they show in last of confirmation page booking is still progress they told me booking is confirmed in ** mins or the money deducted from my accou...
Nov 02, 2019 by Aloshy Abraham
Goibibo India Private Limited - Refund for missed flight Closed
I have booked a flight from adampur to Lucknow through goibibo for which I have paid ****.there initial flight got delayed due to which I missed my connected flight and also lost **** for hotel booking .i have talked to their customer executiv...
Aug 22, 2019 by Avneet singh
Goibibo India Private Limited - Refunding the booking hotel amount Closed
We had booked Hotel Darshan , Ooty for * days **th Aug ****-**th Aug **** for **K INR where booking ID is HTLWCSEHGF and could not reach from Mysore to Ooty due to heave rain and floods surrounding areas and all the roads were blocked. I cancel...
Aug 20, 2019 by ParveenVerma