Cleartrip
- Hotel Reservation Not Honoured Open
Varma Naidu Venkatapathy filed this complaint against Cleartrip on Nov 02, 2024
Resolution Demanded:
Damages
I had booked a property with Cleartrip at a hotel in Puri, Odisha on **th of March. I had to make a request with the hotel and tried searching for the number on Google but couldn't find it. Also came across reviews that the hotel doesn't accept online reservations. Being concerned, I called up Cleartrip customer support. The confirmed me over e-mail and phone stating that they have confirmed directly with the hotel and the reservation is confirmed, not to worry. I had called Cleartrip twice about my concern and both the instances, the assurance didn't change. Trusting Cleartrip I went ahead with my travel plans. On reaching the Hotel on *th April, the hotel bluntly denied my reservation saying that they have stopped taking online reservation since * months. I called Cleartrip for further support. They promptly refunded my booking amount and denied any further support to find another hotel through their extensive network and experience. I was left stranded in a coastal area, mid-afternoon , peak summer without a place to stay. The hotel where I had the booking earlier, didn't even allow my wife to use the toilet for relieving herself. My wife, My * year old daughter and myself had a harrowing time going door to door of every hotel asking them to lend me a room. It took me almost two hours to find a place to stay. More than anyone , my daughter who is not used to the humidity and the temperature at Puri had to endure the whole ordeal. This also led to a verbal altercation between me and my wife. This situation on *th April, spoiled the fun in the entire trip. The grievance cell offered me a **% cashback of the booking fee out of sympathy. I am hereby requesting a compensation and change in hotel onboarding policies of Cleartrip so that no one else experiences the ordeal me and my family went through. The least Cleartrip could have done was to book me another hotel.
Are you brand?
Are you Lawyer?
Cleartrip
Spice Jet
"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."
TCS Prasad
Related Complaints
Cleartrip - Cleartrip online hotel bookings by agent means online job Closed
They have told a about virtual hotel booking you will get some commission in between they said you need to add more money to get like that it went on...
Jan 18, 2024 by Sharada
Cleartrip - Cleartrip showed incorrect baggage allowance information Closed
We were shown baggage allowance of ** kg per person for a fitsair flight while booking on cleartrip. However, at the checkin counter, fitsair made us pay for the entire baggage saying that the ticket we purchased has * allowance. We showed mult...
Dec 29, 2023 by Ramya K
Cleartrip - Not refunding my amount which the airline has refunded Closed
As per the airlines spicejet its been clearly mentioned if I cancel my flight within ** hours of booking, I am eligible for full refund and after speaking with the airline and agency I have cancelled my flight. Now the cleartrip team mention...
Nov 07, 2023 by Pratichi M
Cleartrip - Ticket cancelation refund Closed
I booked a round trip flight of Air asia. Due to some medical emergency i had to cancel the ticket before * days. I booked through clear trip. And when i canceled the ticket i got message from Air india that the have refunded the amount to agen...
Sep 07, 2023 by Rajeev Krishna M R
Cleartrip - Not getting refund after commitment from their official email id Closed
I have booked ticket from cleartrip for * person some reason i have cancelled * ticket but from cleartrip end they cancelled whole ticket for all * person. Now they accept mistake also and they send me email about full refund of person whose t...
Aug 11, 2023 by ashish joshi