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Cleartrip - Cleartrip showed incorrect baggage allowance information

Ramya K filed complaint against Cleartrip on Dec 29, 2023

We were shown baggage allowance of ** kg per person for a fitsair flight while booking on cleartrip. However, at the checkin counter, fitsair made us pay for the entire baggage saying that the ticket we purchased has * allowance. We showed multiple evidences to cleartrip where it is showing incorrect information for different dates for the same flight. However, cleartrip is not taking any responsibility

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Cleartrip

370

Total Complaints

133

Total Resolved

35.95%

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