Make My Trip
- Hoax 4 Star hotel booking Open
Manoj Gurudialdass Aurora filed this complaint against Make My Trip on Dec 28, 2021
I had booked an all inclusive trip via MMT from Mumbai to Delhi-Agra-Jaipur-Delhi and back from **-** Dec. All hotel stays were shown as * Star hotels. (Booking ref NL ************* through Ms.Varsha Pravin Fulzele).
On reaching Delhi we found our hotel was worse than a roadside guesthouse. We immediately complained to all concerned but we're just put in touch with their ground local team ( Mr.Abhishek) who instead of resolving the issue just kept screaming that itsa * Star property..like a parrot. We were told that there was no alternative and if we cancelled we would get just one days refund ( hotel was booked for * nights). We were left on our own with no booking , no lead and no place to go. We had to rebook another hotel last minute at exorbitant rates, waste * hrs talking to rude MMT personal who provided no solution, and the mental stress of not having a hotel room to rest after being awake the full previous night ( having flown in early morning). We finally managed to book another hotel on our own at **** hrs.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Make My Trip
Resolved
Frustrated? File a Complaint
Goibibo
"Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. More power to Voxya."
Kannan Vanangamudi
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