- Harassment over shoddy service complaint Open
Zomato has cheated us (the customer) and then slandered Romeo's pizza (their client) by blaming them for a fault of their own. On many occasions have shown clear disrespect and utter disregard for the rights of the consumer. They first deny us proper service then blame it on the restaurants usually. For the uninitiated, the restaurant ends up losing business and gets bad reviews for reason leaving them confused. They then mislead the customers who raise complaints by tweaking the times on their chat (e.g.: making us wait **-** minutes for every response, while the chat shows that it's only been *-* mins).
The fact that all their executives are so busy attending customers at all points in the day is proof enough of the shoddy services by Zomato. Only a couple months ago I mailed Zomato about their pathetic delivery services and they promised better service going forward. But even then I and everyone know has had to sit chatting with their executives for hours after each and every order.
This time, they did not even send an executive to get an order delivered. Then after two hours of haggling blamed the restaurant saying that they have their own delivery boys (which is not true). Even later, they blamed my mother saying she should have known this fact. As though her job wasn't done by order, entering contact details and paying up. Now, the customer must do the job of the middleman.
Needless to say, they have not compensated us in any form for our time, the harassment, or the innumerable calls we had to place. Their customer care executive was rude (attaching screenshots again), and they shrugged off ownership of their fault to an entirely innocent, sweet manager of Romeo's Pizza, who took it upon himself to help my mother out.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "
I had an order from Hot momos and burger Pune. Due to technical issue of zomato app, it showed the wrong location so I told to delivery boy put my mentioned address on google map it will show correct location. This thing I clearly mentioned t...
Sep 08, 2019 by suhas patil
Zomato - Order not delivered Closed
** ** **** ko mane Zomato apps oder Kiya tha Jo ki aj tak dilevr nahi hua h Dilevery boy ne mera order unoperson Ko delver kar diya jab mane use call kya to batamiz se bat ki and mana Zomato apps se chat bhai lakin mari kisi ne help nahi k...
Aug 27, 2019 by Neelesh yadav
I ordered food in Zomato delivery boy denied my location due to heavy rain and I cancelled the order but I dont get any refund, full amount has been deducted. I sent a mail to Zemato team in reply they said will get resolve within ** hours b...
Aug 26, 2019 by Gnanasekaran
I ordered from Zomato.(COD) Due to some reason I have to cancel the order within few minutes. But they didn't told me that I gave pay the panelty. Now everytime I try to order something, that amount always reflects in bill....
Aug 24, 2019 by Javid Ali
Zomato - Bad food Closed
Today I have ordered veg thali from zomato no. **********, I had the delivery but there was only one mix veg, chapati and rice. There was no dal or pickel. I am very unsatisfied with the food. Please improve....
Aug 21, 2019 by Sanjay Parmar