consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. HARASSMENT OF SENIOR CITIZEN FOR CUSTOMER SERVICE SAMSUNG ELECTRONICS
Records save successfully

Samsung

 - HARASSMENT OF SENIOR CITIZEN FOR CUSTOMER SERVICE SAMSUNG ELECTRONICS Open

EUGENE BASTIAN filed this complaint against Samsung on Oct 13, 2020

Good day Sir,

Hope you are doing fine.

Please be advised , I am drafting this complaint with reference to non action of the service representatives on this prolonged issue regarding the home appliance as appended. Saving this reputation for Samsung i was legally advised to bring forward this issue before going to the consumer /social platforms.
--------------------------------------------------------------------------------

Please be advised , I had purchased a Samsung Converter Freezer MODEL RT**K****RZ/HL on ** may **** and has developed complications in start up and has been hardly used in my second home at Nallasopara East [India].
preliminary findings indicate PC Board at the rear section of the fridge has a technical issue.
I have tried contacting the customer support but no response has been received on this matter.
I Would kindly request your kind self to oblidge in guiding me how to deal with this matter as i am a senior citizen and in period of lockdown limitations for technical support ..............

This was the trailing emails made to the service reps where i have attached their responding auto generated fake engineer numbers where no response have been received from these contacts where false assurances have been made telephonic ally[ which has been voice recorded as a proof namely some dubious names such as Mr Dube, Vishwakarma, from Nallasopara branch informed my Mrs Rekha as below :-

Dear Customer, engineer PRINCE KUMAR, Mob: ***** ***** has been assigned for your Service **********. Due to restricted movement service might take longer than usual.

Thank you for contacting Samsung. We hope your query was answered satisfactorily. For future reference kindly quote ********** at ******-SAMSUNG(*******).

Thank you for contacting Samsung. We hope your query was answered satisfactorily. For future reference kindly quote ********** at ******-SAMSUNG(*******).

Synergy Enterprises THN Nallasopara , Address: Shop No. B/**, Building No. **/**, Shriprastha Complex, *rd Road, Nallasopara West , Virar , Maharashtra Contact Person: Krishna D. Vishwakarma, Landline Number: **********, Thank you for Contacting, Samsung Customer Service!
-------------------------------------------------------------------------------------
On reciept of these message according action was undertaken to contact the Synergy Enterprises which was found to be fake number. On reporting the matter to the customer service another number Mr Dube [+************] was given by Mrs Rekha via phone number [+*************] and Mr Dube was contacted where he assured he was staying in Virar and will come to Nallasopara by **:**LT/**Oct. However the individual did not turn up and was called subsequently where he was cutting the phone calls. On making a final call at **:**LT/** Oct. He [Dube] informed he was atttending a meeting and somebody else will come. Mr Ankleshwar [+** **********]
On persistent phone calls , the individual picked up the phone saying he will arrive in ** minutes but to no avail .
A call was made to Mr Azad on the service desk representative at Nallasopara office, the individual was rude and speaking in a vague manner quoting the office is busy in a meeting since **** hours and have no time to attend any service complaints and further replied in a un-professional manner of a Samsung rep to go ahead and complain to any higher organisation of India.

Sir , with a heavy heart , im disgusted with the way the representatives are functioning having no regard for Senior citizens and i suspect to be involved in repairing other home appliances under the name of Samsung under private payment which cannot be overruled.

Sir, the so called service representatives have also denied to disclose their office address at Nallasopara[East] and possession of Samsung identity cards which is to be investigated by competent authorities at your Office HQ.

In view of the above , it is requested that your kind self be obliged to investigate this matter which is first time come up by myself having ** service appliances with Samsung at Borivali west and second home at Nallasopara East.

Thanking you in Anticipation and hoping this matter is not diluted
which is a most disgraceful show by Samsung India for this service complaint ********* in a country like India.

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Apology letter from company
Replace / Fix problem

Samsung

447 Total Complaints
192 Total
Resolved
42.95% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

PepperFry

"Before logging my complaint in Voxya, I had approached the consumer forum which was a big disappointment. Voxya provided excellent service and resolved my complaint. I have received the refund from PepperFry."

Arijit Sengupta

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Samsung)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Samsung - After continuous complaint regarding samsung top load 9 kg washing machine new machine being defecti Closed

we recently purchased a samsung machine top load *kg and are facing a issue since purchased, we raised up with a lot of complaints, but the proper resolution was not bieng provided Few days ago on ** dec ** the engineer washed * small woolen c...

Jan 11, 2023 by Menka Bansal

Samsung - Samsung Mobile Mother Board got damaged because of incompatable Software released by Samsung Closed

Samsung released me a incomaptable software update to my Samsung M**S which damaged the mobile mother Board. Samsung is refusing to take the responsibility of replacing the Mother Board. And reluctant to give the official report of the Root cau...

Jan 10, 2023 by Sriram Venkata Sai Bharath

Samsung - Service related issue Closed

I have purchased galaxy watch * LTE on *th October ****. On *th i have faced some software related issue in the device. On *th went to sumsung authorised service centre, they checked and asked me to call as the issue is not understandable to th...

Dec 16, 2022 by Prantik Das

Samsung - Samsung cheated me Ultra HD TV demage products Closed

I am Pratap Sonkar, I had purchased Samsung ** inch Ultra HD *K TV from Varanasi on **.**.****, after ** days my TV started showing spots on the screen, after my complaint, my TV was returned and I got a refund coupon from the company. Samsung ...

Nov 19, 2022 by Pratap Sonkar

Samsung - I purchased samsung odyssey ark monitor on pre registration period and they offer me rupees product Closed

I purchased samsung odyssey ark gaming monitor on pre registration period at that time samsung offer me ***** rupees SSD for free but since last ** days after delivering product they postponed my offer and nobody is know about this offer and ev...

Nov 09, 2022 by Vikram

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Manipur
  • |
  • Meghalaya
  • |
  • Maharashtra
  • |
  • Jammu & Kashmir

Consumer Forum :

  • Gujarat
  • |
  • Uttar Pradesh
  • |
  • Nagaland
  • |
  • Tripura

Online Complaints :

  • E-Commerce Complaints
  • |
  • Job/Employment Complaints
  • |
  • Interior Designer Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.