Sony India
- Goods sold with wrong specification Open
SURESH CHAND GUPTA filed this complaint against Sony India on Jun 18, 2020
IMPORTANT & MOST URGENT
M/s Sony India **-*-**
Door No. **-**-*/A
Matha Towers
*th Floor, Ring Road,
Patamatalanka, Vijayawada,
Andhra Pradesh ******
Dear Sirs.
Subject: Complaint against Your Dealer at Jaipur – M/s Patwari Enterprises, *, Mahaveer Nagar, Tonk Road, Jaipur.
*. Your above mentioned dealer has sold us a Sony Sound Bar Model No.HT-****//ME** ******* vide bill no. *** dated **-**-**** on following specification.
a. The device is blue tooth enabled.
b. Facility to use USB Port is available in the Bar.
c. The device is compatible to Sony LED Model No. **W***D.
(It was very clearly explained to the dealer before purchasing that we will use this Sony Sound Bar Model No.HT-****//ME** on our Sony LED Model No. **W***D and the dealer well assured us for the same.
Not only at the time of purchases but after installation of same dealer repeatedly assuring us that bar sold is compatible to Sony LED Model No. **W***D and is as per specification explained.
We have all evidence, record and recording of calls about this Fact.)
*. On installation of same it was explained by Service Engineer that:-
a. The Bar is not compatible to Sony LED Model No. **W***D, the version of Blue
Tooth software of both devices is different.
b. There is no facility to use USB Port in the Bar.
c. As the bar is not compatible with our LED, it is but natural that sound output of
The bar is inadequate/ insufficient.
*. Since the dealer sold us this bar giving false/wrong specification, we made a complaint to him for the same although he agreed that due to unawareness / lack of technical Knowledge of their sales personnel it all happened. We request dealer to exchange the bar with any other Sony Sound Bar which is compatible to our LED Model NO. **W***D, but they refused for the same & ask us to contact Sony Company for the same.
*. May please note it is not only UN ethical but also comes under UN Fair trade practise to sold goods with wrong specifications which is not at all affordable with a company like you “THE SONY”
*. This Sound Bar does not fulfil our requirement, not compatible to our LED, we are not satisfied also with the result of product hence we request you to please allow us to exchange this Bar with any other product of Sony India. We are not asking for refund of money but asking to exchange the same with any compatible sound product of the company.
*. We assure that the bar shall not be used till your reply is received and shall be kept “As it is”.
*. Your early and prompt action on the matter shall be highly appreciated.
Thanking You
Yours sincerely
For Krishan Kripa Traders
Suresh Chand gupta
(Prop.)
Address:-**/**, Heera Path, Madhyam Marg, Mansarover, Jaipur – ******
Cell No. **********/**********
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Resolution Demanded:
Replace / Fix problem
Sony India
Resolved
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