Goibibo India Private Limited - Goibibo not processing refund of Jet airways suspended flights

As you are aware that Jet Airways suspended all there flights. Post that there was mail communication from Goibibo that they have received formal intimation by Jet Airways and they are in process of claiming the refund amount for my booking as per the guidelines and Goibibo will keep informed on the progress. When I contacted Goibibo today to check on my refund progress they confirmed that since they didn’t receive any call from my end they haven’t processed the refund and will now not be able to do so. I could manage to speak to the team after ** mins of the long wait and do find this response.
There was no mail/message communication from Goibibo that customer has to call, Goibibo to initiate a refund. This is utter carelessness from Goibibo team. They have cheated people and are making a profit by not returning refunds. In customer care in spoke to Manish Chakraborty, Floor manager. He was not at all supportive and didn’t even seem to understand and help. It looked like these people were taught one line that we cannot help. Such irresponsible behaviour from Goibibo team is not at all acceptable.