- Frequent internet disconnections and very slow upload speed Open
I am facing frequent internet disconnections since Oct *, ****. When it does work the upload speeds are less than * Mbps going as low as *.** Mbps. I do WFH in a remote desktop session and remote desktop needs a stable upload speed as well. So basically internet was down **% of time since then. I complained and registered tickets on You Broadband several times but they just auto close the tickets without actually resolving the issue. One guy came on **/**/**** to inspect the issue and he told me to connect their modem directly. Fortunately the upload speed was less at that time even connecting directly(since it works **% of the time) else he would just said your router has a problem and closed the ticket. He took a photo of it and said the issue will be resolved next day. He asked for OTP for the ticket resolution. But it did not get fixed. I don't think anything happened at their side other than just closing the ticket.
I also upgraded my connection to a *** Mbps FUP based plan (that costs Rs ****) from a unlimited one thinking that the contention ratio would be lesser on a FUP based plan but that is not the case. I have lost a lot of hours and suffered mental stress because of You Broadband.
One more thing is that I cannot change my plan to a monthly subscription when they do advertise it on their site.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"Thank you voxya team, my complaint has been listened to after posted at Voxya.com and they reverted to solve my issue. Thanks for this support Voxya team!"
Already all disconnection procedure completed on website and mobile app. Also confirmed by 'You Broadband ' Pune appellate officer 'Shahaji Dupade' As per official Refund policy, refund should be credited to my account within **-** days ...
Dec 03, 2022 by Ravi Mehta
No refund from YOU Broadband since * months after quiting with their service and putting complaint. ...
Sep 30, 2021 by Yogesh Shah
I am facing everyday internet issue where internet doesn't work from last one month. If we called service engineer they tell like it's maintenance is going on. I don't what maintenance they do everyday. As we are working from home due this net ...
Aug 11, 2021 by Vijay Thombre
I have been calling You broadband customer care since more than ** days regarding adding my power benefits which have not been added to the account since Nov ****. Every call is taken up by a new employee and doesn't have a clue of the existing...
May 28, 2021 by Suryakumari
I have planed of * months that started on ** April **** and finished at ** October ****, and after finishing day the modem i submitted and now till the date refund not recieved i have registered compliance every *-* weeks but no response from ...
Apr 13, 2021 by Raval harshil