You Broadband
- Frequent internet disconnections and very slow upload speed Open
Jithin T K filed this complaint against You Broadband on Nov 17, 2020
I am facing frequent internet disconnections since Oct *, ****. When it does work the upload speeds are less than * Mbps going as low as *.** Mbps. I do WFH in a remote desktop session and remote desktop needs a stable upload speed as well. So basically internet was down **% of time since then. I complained and registered tickets on You Broadband several times but they just auto close the tickets without actually resolving the issue. One guy came on **/**/**** to inspect the issue and he told me to connect their modem directly. Fortunately the upload speed was less at that time even connecting directly(since it works **% of the time) else he would just said your router has a problem and closed the ticket. He took a photo of it and said the issue will be resolved next day. He asked for OTP for the ticket resolution. But it did not get fixed. I don't think anything happened at their side other than just closing the ticket.
I also upgraded my connection to a *** Mbps FUP based plan (that costs Rs ****) from a unlimited one thinking that the contention ratio would be lesser on a FUP based plan but that is not the case. I have lost a lot of hours and suffered mental stress because of You Broadband.
One more thing is that I cannot change my plan to a monthly subscription when they do advertise it on their site.
Are you brand?
Are you Lawyer?
1 Supporters
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
You Broadband
Resolved
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"Thank you voxya team, my complaint has been listened to after posted at Voxya.com and they reverted to solve my issue. Thanks for this support Voxya team!"
Rajiv Kinger
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