Make My Trip
- Forceful usage of cash over original payment Closed
The hotel normal cancellation policy allows free cancellation till ** hours before check-in time and I had double black MMT membership. I specifically called the MMT support to request that they use the normal hotel cancellation policy for two purposes. Firstly, the normal hotel cancellation would have allowed me to get the refund to my original payment method. Secondly, the hotel cancellation policy already allows free cancellation. So why should I waste my double black membership which allows only * free hotel cancellations? After all, I had paid for the membership not to be used on a cancellation that was anyways free and even better to my original payment method rather than some MMT virtual wallet.
The booking page before I booked had clear terms and conditions that the free cancellation is up to ** hours before and will go to the original payment method. The support agent confirmed that the money would be reverted to my American Express card and not to my wallet on the official MMT support line. Agents name was Sagar Singh and I had called on **th April ****.
However, the money was refunded to my MMT wallet through double black forcefully as I found out later and not to my original payment method. Why should I accept this refund to a virtual wallet when I was promised something else on the phone? This is deceit, fraud, and wrongful withholding of my money and forceful usage of MMT wallet. My booking ID is NH************* and I attached my booking voucher as well as the standard cancellation policy of the hotel under make my trip which is free cancellation till ** hours before.
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."
Reference ID:[******-******] Cab Issue Incident date ** Aug. Complaint logged on **th Aug Last contact on ** Aug Escalated to Mr. Deep Kalra on ** Aug Dear Sir, I feel sorry and pained to bring a very small issue to your notice. I am...
Aug 27, 2019 by Sushil
I had booked a hotel stay for * nights which I wanted to modify on the same day for * nights. However after * days they denied the same saying booking is not cancellable inspire of the booking being for a period after * months and cancellation ...
Aug 01, 2019 by Anand Kikani
I, Vikram Singh Bhati have booked European dream tour **** under visa protected plan, my booking ID - NL************** from ** July **** ** August **** for ** nights ** days, along with my wife Nikita Bhati and my brother Aditya Bhati along...
Jul 22, 2019 by VIKRAM SINGH BHATI
This is with regards to flight booking ID: NN************* and the date of booking was *th January ****. I had purchased a round trip from London Heathrow to Kolkata (PNR number: IWENSB, E-ticket number: ***-**********), from MakeMyTrip. My...
Jun 25, 2019 by Shreya Roy
I had booked adventures of Jordan through MakeMyTrip and it was joining directly without flight. I booked my package through an agent called S.B and clearly, it stated the price was inclusive of visa fees. He was not very helpful in com...
Jun 19, 2019 by shilpa patil