- Fooled by Customer Service Agents Awaiting Details
I went on google to book a flight where easemytrip flashed the cheapest price available for my destination through Vistara in Economy class. When I further looked for an upgrade to Premium Economy, which as per Vistara was readily available, I was told by the easemytrip representative that it is all sold out. I was at first told that for a change of cabin the prices are sky-high & later told that it's unavailable, which was all wrong information as I directly had a word with a Vistara representative who confirmed not only the availability, in fact, the price quoted by her was far more cheaper than what I was told by the easemytrip people. This is such a fraud. I was also made aware that I was issued an Economy Lite ticket which cannot afford any change as it's a separate class that includes the last * rows of the aircraft. I did not just feel helpless but also cheated. Since I booked through an agent, the airline couldn't help me even though I am their Gold Member. It's the worst experience and absolutely unexpected. There was no transparency at the time of booking and I was left with almost no way out. To make it more worse, the representatives and the back-end team both are good for nothing, cause they really do not help. Just get silent when you raise a request.
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Refund / Credit for purchase
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"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"
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Nov 11, 2020 by Prithvi Parekh
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Oct 18, 2020 by Anwar Sakeena Naqvi
I have made a booking today for my travel from Ranchi to Delhi. The amount has been deducted but the booking id and the details has not been generated till now. Please look into this urgently or else refund my amount to my account....
Oct 03, 2020 by Tushant Gupta
I cancelled the flight ticket scheduled on **th March **** from easemytrip.com. I talked to the airline 'Vistara' to process the refund of my airline. They agreed to refund the airline charges and provided me with a reference number and get the...
Aug 25, 2020 by Sandeep Singh