- Fooled by Customer Service Agents Awaiting Details
I went on google to book a flight where easemytrip flashed the cheapest price available for my destination through Vistara in Economy class. When I further looked for an upgrade to Premium Economy, which as per Vistara was readily available, I was told by the easemytrip representative that it is all sold out. I was at first told that for a change of cabin the prices are sky-high & later told that it's unavailable, which was all wrong information as I directly had a word with a Vistara representative who confirmed not only the availability, in fact, the price quoted by her was far more cheaper than what I was told by the easemytrip people. This is such a fraud. I was also made aware that I was issued an Economy Lite ticket which cannot afford any change as it's a separate class that includes the last * rows of the aircraft. I did not just feel helpless but also cheated. Since I booked through an agent, the airline couldn't help me even though I am their Gold Member. It's the worst experience and absolutely unexpected. There was no transparency at the time of booking and I was left with almost no way out. To make it more worse, the representatives and the back-end team both are good for nothing, cause they really do not help. Just get silent when you raise a request.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Replace / Fix problem
"Great work, I liked the efficiency of the process and the fact that my complaint got resolved in less than a month, while I had been trying for the last 6 months."
Easemytrip.com - Invoice Closed
I bought tickets for pune and back to day itself. Susequent to succesful payment a call was received by me from your end asking me to pay Rs ***/- additionaly. I paid the same. When i received my ticket it contained invoice for only the origina...
Jan 25, 2023 by Prem kumar
Gofirst Airlines cancelled my flight and generated a refund a few days before the trip, which is disappointing. But the more disappointing part is now the money is stuck with EaseMyTrip, which they are just delaying processing. This cancellatio...
Nov 23, 2022 by Manish Sharma
Due to flight rescheduling by Gofirst airlines, I had to cancel my return flights partially with Easemytrip. The partial refund generated on **/**/**** and processed to my EMT wallet but I never received it. After many calls and email, I realis...
Nov 14, 2022 by Manish Sharma
I booked a flight from 'A' to 'B' and 'B' to 'C' but one of the airlines (A to B) canceled my flight so I had to cancel the second flight as well which I did after confirming from the Easemytrip customer care rep who confirmed that I'll receive...
Nov 01, 2022 by Rajiv Jaiswal
Easemytrip.com - PNR Closed
To whom it may concern: This is in a frustrated response to easemytrip leadership. Perhaps, I shall follow it up with another email to your senior leadership. The level of unprofessionalism is unprecedented at easemytrip booking strata. I...
Oct 18, 2022 by Ashish A Jain