zomato food app
- Food Not Delivered but the status is Delivered Open
On **th Feb **** I have ordered Fried Rice worth Rs *** from Orange Wok restaurant using Zomata App. When I tracked the deliver it was shown as delivered but actually its was delivered to me. When I contacted Zomato they are simply saying I will get refund amount in *-* working days. I asked the deliver boy's Vehicle No (it will be visible in both Swiggy and UBER Eats) to catch him but the customer support executive Divyanesh from Lucknow told he can't give the vehicle no. My question here is what if the deliver boy has committed a crime while delivering the food item..Simple refunding will not solve the issue. And I really disappointed with this Customer Support.
Are you brand?
Are you Lawyer?
Apology letter from company
"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."
My order number was ********** which I never received. And even after escalating on ID email@example.com I have had got no response from the support team . This is so unofficial behavior from Zomato team wherein no one was available to...
Mar 03, 2020 by Nitin Sharma
I have ordered from zomato and paid first via credit card than I found location incorrectly picked so within seconds have canceled order. I was in hurry so my focus was on cancel and successfully cancelled withing *-* seconds. Now zomato peop...
Feb 22, 2020 by Sony kiran
Zomato had not delivered the package to me instead they delivered it some where else and on top of that customer care had not responded immeadiately....
Feb 12, 2020 by Yaswanth manepalli
I had placed order at **.** pm, order was accepted and food was being prepared. They cancelled my order for some technical issue without consulting me. I am doctor and I had a emergency surgery in *hour . I was depended n trusted on zomato for ...
Feb 09, 2020 by Abhilash
I placed an order for some food, and shared all my details on the app. Once I paid for it thru my credit card, they called and rejected the order. They said that they cannot refund the money because the address I entered is not a delivery addre...
Feb 02, 2020 by Tilden