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zomato food app - We lost hungry time and money

A venkatesh filed complaint against zomato food app on Feb 12, 2022

My wife was a *th month of pregnant and she asked me to eat a chicken biryani.
But
I have a *** rs only.
Inthat case i ordered chicken biryani in ZOMATO at *pm (**/**/****).
My order delivered in just ** minutes only
But the problem is
They packed cool biryani instead of bottom side as i shown a picture.
But the top of the pack is hot.

It means they packed afternoon only.

Finally me and my wife slept without dinner.
Here my question is
What will happen we eaten that biryani?
I complaints zomato customer care also
But they were saying
It doesn't repeat next time.
They dont taking action of this time.
I just asked about my hungry
I dont want to next time matter.

Zomato taken my ***₹
And my time
Me and my wife hungry level.

Is this the way to trust zomato.

Why always showing advertising in YOUTUBE and TV'S...

I want justice and penalty on zomato

Share, let the world know

Complaint Status

Resolution Demanded:

Damages for loss and agony

zomato food app

92

Total Complaints

42

Total Resolved

45.65%

Consumer Satisfaction

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