- Figment descaler powder from Amazon India damaged my LG washing machine Open
I ordered Figment descaler powder vide order no ***-*******-******* and a fake product has been delivered to me on **th July ****. The product I received not the one shown in Amazon web site but by description it was understood to perform similar activity i.e. washing machine drum cleaning. Since the seller PVN RETAIL (Surat, Gujarat) has high rating for Figment descaler powder, I did not think about returning the product but to use it as many a times sellers send a product with different packaging but intended to provide same functionality and use.
I used the powder as per the instructions mentioned in the package and was startled to find that my LG front loading washing machine (bought from Amazon vide order no ***-*******-*******) drum is totally damaged. It has lost its stainless steel shine and become rough and corroded. Now the drum looks like an aluminium drum.
Since the product from PVN RETAIL (Surat, Gujarat) has damaged my washing machine drum, I want the seller to compensate for my loss by paying the cost of drum replacement and associated charges of approximate Rs. ****/- (As per estimate of spare parts received from LG India and other incidental charges, if any).
I have contacted the customer support team on **th July, immediately after my washing machine drum got damaged and some representative quickly returned the purchase price Rs. *** and assured me of a resolution within *-* days but after ** days no action has been taken by Amazon India.
Moreover the seller tried to fool me by changing the picture of the product ordered by me and asked for my feedback on the product they have sent which damaged my washing machine drum. Amazon also removed the product (Figment descaler powder) and the link from the order page of my account but the seller still selling the same product which damaged my washing machine through a different link.
I have written to customer support team on **th July but didn't get any reply from Amazon India. I have escalated the same to the escalation desk on *rd August but didn't get any reply from Amazon India. I have also written a mail to Amazon grievance officer on *th August but didn't get a reply, instead received a standard reply from the customer support team, which ensures an action against the seller PVN RETAIL but I as a complainant I shall not be informed about the same. The customer support representative selectively ignored my demand for a compensation to recover cost of repairing my damaged washing machine and did not even mention it in the reply.
I have also written to the Nodal officer on **th August but didn't receive any reply, instead received another reply from a customer support representative asking me to wait for * business days for a resolution. After waiting for * business days I have sent my final mail to Amazon India customer support with cc to Escalation desk, Grievance officer and Nodal officer asking not to send another standard reply from the customer support team with false promises and informed them to take legal action against the seller PVN RETAIL and Amazon India.
I have suffered mental agony and stress after seeing my LG washing machine damage and wasted one month time writing to Amazon India without any visible action from them.
Are you brand?
Are you Lawyer?
Apology letter from company
Damages for loss and agony
Airtel Digital Tv
"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"
I have ordered Fire Boltt Smart Watch on Nov **th but I received Noise Smart Watch by today and I asked support in Chat and they asked Images and i have provided * times and Again they are asking images and I quit the chat with irritating and n...
Nov 14, 2022 by Senthilkumar T
I have requested for a exchange of a formal shoes order on Amazon india website. When the product is out for delivery i have called the delivery person number of times but the delivery person blocked my no for no reson and during night i checke...
Nov 02, 2022 by Salman irfan shaikh
Amazon delivered Noise Pulse Go Buzz Advanced Bluetooth Calling Smart Watch with order id ***-*******-*******.Same day after delivered i requested to return it because the color mentioned on website is having different shade that I did not like...
Oct 17, 2022 by Shubham Padaswan
Amazon Contact no *****.***** Helpline Number.. Amazon Contact no *****.***** Helpline NumberIndibulls Amazon Contact no *****.***** Helpline Number.........
Oct 12, 2022 by Taju
Hi Authority, I have purchased a bean bag from AMAZON india for **** rupees. Its status is updated as delivered on *th October ****, how ever i have not received the product. Need help. Order id - ***-*******-******* Delivery Tracking ID - ...
Oct 10, 2022 by Jagan Poladi