Ecom Express
- False Pickup Attempt Status for AWB Pickup Not Attempted Open
SRI MURUGAN AGRO SERVICE filed this complaint against Ecom Express on May 25, 2024
I am writing to bring to your immediate attention an issue regarding the pickup of my shipment with AWB number **********.
According to the update, the pickup attempt was marked as "*** - No shipment today" by your representative Parthiban M (Employee ID: ******). This status is incorrect as the shipment was ready for pickup, and I have attached a photo of the shipment for your reference.
This false status update is causing a significant disruption to my business operations. I request you to investigate this matter promptly and ensure that the pickup is attempted again without any further delay. Please ensure that such inaccuracies are avoided in the future as they negatively impact my business.
Thank you for your prompt attention to this matter. I look forward to a swift resolution.
Best regards,
SRI MURUGAN AGRO SERVICE
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Ecom Express
Resolved
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Paio Accessories
"With your help I have received a full refund. Genuine platforms like Voxya are rare to find. Would love to see Voxya reach greater heights. Thank you for your prompt and professional responses."
Nisha Bedi
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