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Goibibo India Private Limited - False offer by the website

Bala venkatesh M filed complaint against Goibibo India Private Limited on Feb 18, 2019

On **-**-**** Goibibo website placed an offer stating that Valentine Surprise Pass @Re.*. You may get the chance to win a dinner in specified hotel Bangalore along with you will get ** Goibibo Points. I booked the same offer several times and **,*** points in Goibibo wallet, those points are ***% utilizable to book flight tickets. So we planned for Goa, booked a ticket. Suddenly Goibibo realized that it's a bug from their side so we have to pay for the ticket in money or they cancel the ticket. They cancelled the ticket. I booked ticket for *nd march ****. Booking Date **-feb-****.
How the customer is responsible for the website Bug. We booked tickets by **,*** Goibibio points by spending ****/-. Goibibo responsible for this fraud. They are saying it's a bug. Now, like us so many people got cheated all over India.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Goibibo India Private Limited

65

Total Complaints

15

Total Resolved

23.08%

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