Make My Trip
- Fake information about international hotel booking Open
Priyabrata lenka filed this complaint against Make My Trip on May 30, 2019
I booked a hotel through MMT from Sep *-* for Langkawi city. The problem is that some information given by MakeMyTrip is wrong and confusing. While searching the hotel address in Cenang area it filters out but after booking it's showing **km away from Cenang area while there are same Zen rooms available for the confusion. The property in Google showing near the underwater world which is wrong it's away from its location in Google. The hotel showing permanently closed. How come to make my trip people didn't notice such irregularities. For your information, I have attached a screenshot of all. You can check and for these small things, I don't want to bother again and again. Customer service not replying through chat and via helpline that is really unfortunate. In the main page of booking it's written booking refundable and in inside it's non-refundable which is very tricky by MMT. I could not understand their intention behind. While booking the late night I might have overlooked such things. From yesterday night to today the customer service centre saying one thing that we are trying to contact the hotel and they are not reachable. How come to a travel agency such big one don't have any contact with them. ** hours gone by and that hotel people unable to available for conversation. Totally they are making us fool .just wasted our time and money. As I am not a new customer I can book a new hotel and MMT can cancel it with a refund, this simple solution but these guys just wasted my time from yesterday. I have all evidence to suit file against this kind of bluff. They don't know I am a defence officer and what could I do. No doubt MMT going to lose a valuable customer today and their respects. Today I will delete their app and I wish you people take my issue of booking or help to cancel with a full refund. I am looking forward to good support.
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Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Make My Trip
Resolved
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