Lenskart
- Fake/false lenskart Open
Chinda vamsi krishna filed this complaint against Lenskart on Oct 15, 2018
*.I brought a ray ban polarised from lenskart because the sales executive continuously called with a fake offer of **% discount on the product which is ***% redeemable. Post purchase I came to know it's a fake offer but I ignored.
*. My biggest concern at the time of purchase is about size, I put forward this asking this will be a problem if the glasses don't fit my face. Sales executive explained me about ** day "immediate" return or refund policy from the date of purchase. Immediate means the same time it took them to deliver the product as in case of flipkart or amazon.
*. After the purchase I saw the glasses are too big and initiated a replacement order at this point I came to know about the it will take ** to ** days for replacement. This is completely contradicting the "immediate" policy they are claiming, it has pickup and dispatch to warehouse * - * days + quality check * days and initiation of order * days to reach me. This I have been communicated after I talk about replacement.
*. Then I opted for return policy which according to there statement take * days for pick up + quality check and credit back to my account * days(they have specifically informed me it will take * days). But after the quality check has be done I received a mail which says it takes * - ** working days for online transaction. So it's a ** to ** days process to get my money back. This when I called to confirm they have informed me from there side it's only * days but it is in the hands of your bank so we don't inform you. But it's a standard time taken for all online transactions which they are reluctant to revel for pure profits.
So my purchase with lenskart is filled with lies, false and fake offers. I am attaching the mail chain with lenskart but remember lenskart never responds to mails they will only call for the mail and tell lies.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Lenskart
Resolved
Frustrated? File a Complaint
Happy Easy Go
"I got my refund back in my bank Account. Thank you Voxya team for all your support and follow ups."
Hardik Bhalsod
Related Complaints
I visited lenskart store at Mini Square mall Kolkata on **th Feb **** at **:**PM. I selected few frames and then made the payment. My Lenskart wallet had *** and From my Axis Bank credit card I paid ****/- in total **** for my order. Afte...
Feb 15, 2024 by Gantantra kumar
We have many issue face in lance cart shops. I have given my lance for repair in your branch since a week but thay are not giving me the lance repair and giving me excuse and i am not getting any satisfied answer in the branch. Even today I s...
Oct 10, 2023 by Prajapati mahesh dhudabhai
Lenskart - Broke my specs Closed
I have bought the specs from lenskart a year before. Today I asked them to clean my specs and they broke it. They didn't give me refund or didn't replace my specs....
Sep 16, 2023 by Rithin Jose
Lenskart - Refund Not credited Closed
I have ordered one normal frame from lenskart and they have delivered it after the promised date of delivery. As I didn't like the product I initiated return. Even after the product was handed over to the courier partner, continuously I was get...
Aug 30, 2023 by Chanchal
Lenskart - Delivery person bad behaviour Closed
Yesterday my product has tó delivered by the delivery person without call rescheduling and when I call yesterday he said u r not pick without call then he said yesterday I’m coming nearby only plz come down of ur building I came I wait * hou...
Aug 30, 2023 by Sourabh