- FAILURE TO REFUND AMOUNT Offered Resolution
I have made four separate flight bookings for myself and my family members on https://www.easemytrip.com in the month of February **** for travel dates falling on **/**/** and **/**/**. while making the purchase, I have also opted for a zero cancellation insurance at an additional cost of Rs.*** per head to make sure that I get a full refund incase of cancellation due to unforeseen circumstances. The cost of tickets added upto Rs. **,***/-. After nation wide lockdown was announced from **/**/**, I tried cancelling the tickets online through their portal, but couldn't as the refund amount being displayed on screen was very meagre. so I emailed their customer care instead mentioning that I've paid extra and opted for zero cancellation insurance to make sure that I get full refund in such circumstances. Later on, I've also put in a request for cancellation through their mobile app. However the company executives deliberately kept skirting the issue and claimed that I'd only get a nominal refund as the airlines are not providing full refund. I explained to them that it was easemytrip that took the additional insurance amount of Rs.*** from me and not the airline, and hence easemytrip was liable to pay the full refund. The same issue was debated back and forth continuously and till date upon multiple followups, they have only released a total refund of Rs.****/-
I and my wife have wasted a number of hours trying to talk to them on the phone for what is a very routine matter in any other country.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Damages for loss and agony
"Because of you guys I received my hard earned money. Thanks a lot Voxya team for helping me in getting a refund from Travolook."
Easemytrip.com - Invoice Closed
I bought tickets for pune and back to day itself. Susequent to succesful payment a call was received by me from your end asking me to pay Rs ***/- additionaly. I paid the same. When i received my ticket it contained invoice for only the origina...
Jan 25, 2023 by Prem kumar
Gofirst Airlines cancelled my flight and generated a refund a few days before the trip, which is disappointing. But the more disappointing part is now the money is stuck with EaseMyTrip, which they are just delaying processing. This cancellatio...
Nov 23, 2022 by Manish Sharma
Due to flight rescheduling by Gofirst airlines, I had to cancel my return flights partially with Easemytrip. The partial refund generated on **/**/**** and processed to my EMT wallet but I never received it. After many calls and email, I realis...
Nov 14, 2022 by Manish Sharma
I booked a flight from 'A' to 'B' and 'B' to 'C' but one of the airlines (A to B) canceled my flight so I had to cancel the second flight as well which I did after confirming from the Easemytrip customer care rep who confirmed that I'll receive...
Nov 01, 2022 by Rajiv Jaiswal
Easemytrip.com - PNR Closed
To whom it may concern: This is in a frustrated response to easemytrip leadership. Perhaps, I shall follow it up with another email to your senior leadership. The level of unprofessionalism is unprecedented at easemytrip booking strata. I...
Oct 18, 2022 by Ashish A Jain