- Empty earphone packet received from amazon Open
Posted on: Nov 04, 2018
Complaint filed against: Amazon India
I have ordered Bluetooth skull candy earphones from Amazon. Today on 04-Nov-2018 when I have received the packet, it was empty and just contained blank A4 sheet instead of earphones.
Then I called amazon customer agent regarding issue and he also had a discussion with the delivery agent which worked as a proof that product was empty.
Now instead of returning the money they are saying that they would complete there investigation which will take approx 10 days and told me that it would be completed approx 14-Nov-2018.
This product was ordered by me as gift to my sister on Diwali but if the money is refunded after festival is over then what would be impertance of it.
Didn't expect these services from amazon and require quick action toward it.
Resolution Demanded: An apology letter from company official, Get refund or credit for your purchase, Get service/product replaced or fixed for free
Complaint filed by: Tanmai Mehrotra