Easemytrip.com
- Easemytrip com negligence is going to cost cost me fortune Closed
vinod manik kavle filed this complaint against Easemytrip.com on May 08, 2022
I had booked a return flight from Doha to Mumbai through Easemytrip.com for four passengers. I had completed the first journey from Doha to Mumbai and was supposed to travel back to Doha on *th May, but due to some personal reason had to change my return flight. So on **th April, through Easemytrip.com, I managed to change the return flight date from *th May to *th May. For this booking, they had charged INR **,***. After making this change, I had received their email stating its been confirmed and PNR generation is in progress. But after that I had not received any correspondence from them. I even didnt bother to check about this as I thought they had already confirmed the booking. To my surprise, I had dropped an email to them on *th May to check the status of my booking. On *th May I had received call from their customer care saying there is no booking for me on *th May and the request has just been rejected on *th May. To add to this, they told me there is no show for *th May flight (original return journey from Mumbai to Doha). I mean how can I fly on *th May when I know I have changed my booking to *th May. Now Easemytrip is denying to take any responsibility and telling me that the *th Booking is cancelled/rejected so they will return the booking change amount and rest all is my responsibility. This utter nonsense. I mean its their portal who had assured the return flight change had been done. So how can I now find a new booking on my own at the last minute and it is going to cost me a fortune. In addition one way journeys are always more expensive than the return journeys. I also lost the money for *th May flight from Mumbai to Doha and easemytrip is not taking any responsibility for that lost.
As they are responsible for this whole mess and they need to compensate me for this. Now I will have to make new booking and Easemytrip needs to bear the cost of any additional cost I am going to make.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Damages for loss and agony
Easemytrip.com
Resolved
Frustrated? File a Complaint
Flipkart
"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."
Aman Verma
Related Complaints
Easemytrip.com - Invoice Closed
I bought tickets for pune and back to day itself. Susequent to succesful payment a call was received by me from your end asking me to pay Rs ***/- additionaly. I paid the same. When i received my ticket it contained invoice for only the origina...
Jan 25, 2023 by Prem kumar
Gofirst Airlines cancelled my flight and generated a refund a few days before the trip, which is disappointing. But the more disappointing part is now the money is stuck with EaseMyTrip, which they are just delaying processing. This cancellatio...
Nov 23, 2022 by Manish Sharma
Easemytrip.com - Not Refunding my money Closed
Due to flight rescheduling by Gofirst airlines, I had to cancel my return flights partially with Easemytrip. The partial refund generated on **/**/**** and processed to my EMT wallet but I never received it. After many calls and email, I realis...
Nov 14, 2022 by Manish Sharma
Easemytrip.com - Money not fully refunded back Closed
I booked a flight from 'A' to 'B' and 'B' to 'C' but one of the airlines (A to B) canceled my flight so I had to cancel the second flight as well which I did after confirming from the Easemytrip customer care rep who confirmed that I'll receive...
Nov 01, 2022 by Rajiv Jaiswal
Easemytrip.com - PNR Closed
To whom it may concern: This is in a frustrated response to easemytrip leadership. Perhaps, I shall follow it up with another email to your senior leadership. The level of unprofessionalism is unprecedented at easemytrip booking strata. I...
Oct 18, 2022 by Ashish A Jain
