Videocon D2h - dth Channels not working even after raising complaint for 50 days

Hi,
This is Vijay here, from Bangalore, Karnataka. I've been using Videocon d*h from past * years now. Videocon d*h Consumer #: *********.
I've updated to Omni hd plan on **th September by paying **** Rs. But, I was not getting a lot of channels as promised.

I've raised multiple complaints by sending emails, calls to customer care center and service center.
Still I'm not getting the main channels I watch which are Zee Kannada *** and Colors Kannada movies ***.
It's been one and half months and I've spent *** Rs in contacting them and significant time and effort to reach them. But, nobody is resolving them. At the same time, they are refusing to refund my **** Rs as well.

In between, a service technician visited and replaced my existing set top box (stb) with a faulty used stb promising that I'll get all channels. But still issue is not resolved. I can't use Bluetooth dongle as this stb doesn't support Bluetooth and I'm getting bad picture and audio quality.

I cant use smart tv remote dongle after you've changed the the set top box. Please give me back the stb, which supports Bluetooth dongle.

I want to reiterate that still the Zee Kannada channel issue is not resolved, even after a month and a week more of raising this issue, after switching to Omni hd plan on **th September.

I'm still getting the 'E**-*/C**: Channel not subscribed' error message, as
from a month ago.

*. Zee Kannada - ***
*. Colors Kannada Movies - ***

I've already lost more than **** Rs calling customer care number and more than *** Rs as daily subscription charges.

Please help me in getting this fixed or getting my **** Rs refunded.

Regards,
Vijay