- Dth Channels not working even after raising complaint for 50 days Closed
This is Vijay here, from Bangalore, Karnataka. I've been using Videocon d*h from past * years now. Videocon d*h Consumer #: *********.
I've updated to Omni hd plan on **th September by paying **** Rs. But, I was not getting a lot of channels as promised.
I've raised multiple complaints by sending emails, calls to customer care center and service center.
Still I'm not getting the main channels I watch which are Zee Kannada *** and Colors Kannada movies ***.
It's been one and half months and I've spent *** Rs in contacting them and significant time and effort to reach them. But, nobody is resolving them. At the same time, they are refusing to refund my **** Rs as well.
In between, a service technician visited and replaced my existing set top box (stb) with a faulty used stb promising that I'll get all channels. But still issue is not resolved. I can't use Bluetooth dongle as this stb doesn't support Bluetooth and I'm getting bad picture and audio quality.
I cant use smart tv remote dongle after you've changed the the set top box. Please give me back the stb, which supports Bluetooth dongle.
I want to reiterate that still the Zee Kannada channel issue is not resolved, even after a month and a week more of raising this issue, after switching to Omni hd plan on **th September.
I'm still getting the 'E**-*/C**: Channel not subscribed' error message, as
from a month ago.
*. Zee Kannada - ***
*. Colors Kannada Movies - ***
I've already lost more than **** Rs calling customer care number and more than *** Rs as daily subscription charges.
Please help me in getting this fixed or getting my **** Rs refunded.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"Thanks Voxya for helping to resolve the issue."
I have recharged my Videocon d*h account ******** on **/**/**** **.** pm. But it's showing on screen that you have insufficient account balance. And I am not able to view any channel till date. I have been contacting customer support team daily...
Sep 26, 2023 by Milind Ghule
I have a Videocon d*h connection with customer id *********. I have already registered a complaint of signal loss on August **,****. But till date ,**th August, no technical support given from their end. In my follow up calls with customer...
Aug 30, 2023 by Prasad
My set top box is not working I made a call on customer support for Videocon D*H they taken a complaint and told the technician will visit within ** hrs and set top will change and *** rs will be charged But till the date no technician visit...
Jul 04, 2023 by Shamsing Thakur
My channel are not coming ...
Jul 02, 2023 by Shalini Gupta
I recharge Videocon D*h connection for *** rupees but unable to see any channel. I raised complaint to customer care for resolving this issue they asking me for service engineer visit &he will charge *** rupees. Even I call so many times for ev...
May 26, 2023 by Harshal