ZoomCar
- Didn t get refund of the rental car which was never used Open
ABHINAV RANJAN filed this complaint against ZoomCar on Feb 10, 2024
I booked a rental car on **th Jan ****, made the payment since zoomcar works on prepaid plan.
Rental date was, **th Jan to *th Feb
When I reached the location to pickup the car, the app showed due amount of previous booking, this due was not valid too, anyways I tried paying the due amount but the application didn't work, I do have a screen recording for the same.
Tried contacting the customer support but none of them got back, just received an email saying will get back in **-**hrs.
I had to leave the car and book another rental due to this issue, because of the same I had to spent another *-** hrs finding another rental and get things working.
On *th Feb trip ended on the app and till date no one contacted yet from customer support.
I want the refund to be initiated ASAP since the rented car was not picked and not used.
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Resolution Demanded:
Refund / Credit for purchase
ZoomCar
Resolved
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Xiaomi Mobiles
"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"
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