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Aruna Srivastava filed complaint against Utsavsuits.com on Apr 25, 2019
I have ordered a ladies suit from utsavsuits.com website. The order number is US************. When the product delivered to me it was the completely different and low-quality suit that I ordered in Rs ****. To ensure timely resolution I immediately raised the concern on the email id shared by this website i.e. cs.utsavsuits@gmail.com mentioning all the required details. I provided the pics of suit which I received and of the suit which I ordered from their website. I got a response after * days mentioning that since the product delivered is not having any damage or defect so returns will not be possible and declined to refund my money. I responded back that I can't accept the product other than what I ordered. Then they stopped replying me. I kept following up on mail and today I got the same response that the product is good, so the return will not be possible. I need strict action against such fraud online stores who are cheating consumers and declines to take any action even after providing all the details and evidence of the wrong product.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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