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Utsavsuits.com - Damaged product delivered

Sowmya Rani filed complaint against Utsavsuits.com on Jun 16, 2019

I ordered a salwar suit shown in the Utsav suits website but when I received the product it was off completely different product cheap quality material of not even *** rupee worth. I spent **** on this order. The second thing is it was damaged. As per their return policy, I lodge the complaint I immediately next day of receiving the parcel but the pH.no. they have displayed is not working. I mailed the complete details to them but they are not replying to any of them. I received the order on **-*-**** and mailed them on **-*-**** to refund the amount for send the damaged product.
The product that I have received is damaged order no. US************
Product : ***_purple/net*L(*)
Amt: RS ****.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Utsavsuits.com

14

Total Complaints

2

Total Resolved

14.29%

Consumer Satisfaction

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