Make My Trip
- Delay in refund and poor response Fromm customer care Closed
My flight on the **th of November was cancelled by the Airlines (booking id NF**************). Airline contacted me to confirm that my money will be fully refunded and advised me to contact MakeMyTrip to track my refund. On **th November I contacted MakeMyTrip, they confirmed that a manual refund has been initiated and the full money including the convenience fee will be refunded.
After * days on Nov ** I got a refund of Rs*** the convenience fee alone. Same day I made a call to customer care to check this, they informed me that in ** hours rest of the money will be refunded. After ** hours on Nov** I again contacted MakeMyTrip who gave me the same answer again ‘please wait for another ** hours’.
Patiently I waited for another * days. On the night of Nov ** I again made a call to MakeMyTrip. This time I got a new answer wait for another * days since the bank transactions take time.
Two things are my main concerns here. If they can refund the convenience fee on time why this much time for the main amount. Also if the refund is getting delayed why didn’t they inform me on the first place, why they kept saying ** hours all the time and at the end saying another * days. Is MakeMyTrip making fun of its customers.
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I have paid ***** Rs. for * flight tickets from Mumbai to Varanasi through make my trip. It was jet airways flight which was cancelled directly from them. I should get my full refund back as it was direct airline cancellation and make my trip o...
May 18, 2019 by Aanchal arora
I booked an international flight from MakeMyTrip but for some reason, I had to cancel it. But in the name of refund they just saying wait for ** to ** hrs from many days. Every day they just tell me to wait and wait. Make my trip not giving my...
May 11, 2019 by Sagar Goyal
Subject: Reference ID: [******-******] - Amount debited from my account but no booking confirmation. Booking id NH*************A*. It's been ** days since I am following up with Make My Trip on email and phone for the refund of my money. Durin...
Apr 26, 2019 by Aditi Bhalla
We booked * rooms via Make My trip for Regenta resorts in Pushkar wherein we got confirmation of the booking too and after nearly * days we received a call from the resort that the rooms are full and they don't have space for us as by mistake t...
Apr 18, 2019 by Anushruti chatterjee
I made a booking through MakeMyTrip for two adults and one child to Hotel Malas, Panchgani for one night on *th April ****. On arrival, I was harassed by the front office receptionist by saying that I did not provide the correct age of my child...
Apr 12, 2019 by Tina mitra