Samsung
- Defective refrigerator received Open
IQBAL Mehmood filed this complaint against Samsung on Jul 23, 2019
We purchased a Samsung refrigerator on **/**/**** from naval canteen Vizag. Model no rt**m*** of ***-litre capacity. The mechanic came to install it on **/**/**** and insisted upon us to use * amp switch which burnt out after * days. We then installed a ** amp switch. Right from the first day, the lower door of the fridge was making a knocking sound each after * or three openings. We tried to empty the entire fridge and check it. The sound continued.
At last, we made an official complaint to their service centre on **/**/****. The mechanic came to attend the complaint on **/**/**** after * days. He checked the door and declared that the door is defective and that a screw is to be cut and the door has to be installed again.
We didn't agree with the cut and paste method and asked for the replacement of the fridge. We asked the mechanic to provide us with the phone number of the higher officials to talk. The mechanic denied it instantly.
From then onwards till today no official from Samsung has bothered to contact us. The same mechanic and then one Mr Sathyanarain have been insisting to allow them to repair the door and asking us to use the defective piece.
We are aghast. We have just shifted to Vizag on **/**/**** and from then onwards so many mental tortures are being faced by us. Please look into the matter and replace the fridge immediately. We do not want to compromise on any level lesser than a replacement.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Samsung
Resolved
Frustrated? File a Complaint
Flipkart
"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."
Aman Verma
Related Complaints
Samsung - Galaxy model heating problem Closed
I am highly disappointed with the mobile phone Galaxy F ** *G. Was gifted by my husband on our anniversary last month.The phone gets heated up very fast with just basic usage. I have never faced problem with any phone models prior to this. The ...
Aug 15, 2024 by Sheeba Mahendiratta
Samsung - Faulty Product Delivered Closed
I bought a ***-litre Samsung Refrigerator from Reliance Digital, Vasai West Showroom on EMI. After * day of Installation, we noticed a dent on the fridge and the cooling was also not up to the mark. So I put up a complaint on Reliance's ResQ ap...
Jul 18, 2024 by Mohit Ramchandani
Samsung - Faulty device Closed
hello, I bought my smartphone in the month of October **** and in the month of January **** I observed that my phone is not getting latest update so I visited the nearest service centre of Samsung and they said that your phone is fine and they ...
Jun 16, 2024 by sameer
Samsung - Mother board dead due to software installation Closed
On Saturday , I got notification from Samsung saying that , I have to install new software update !! And I downloaded the software later it asked to install the software I opted to install then , it showed it will restart after installing the ...
Jun 05, 2024 by Ethuri Lokesh
Samsung - Delay in replacement of faulty product SAMSUNG 65 LED Closed
I had bought a **” SAMSUNG LED TELEVISION on **.**.**** in Jaipur. However, during installation of same by your service engineer on **.**.**, the display panel of TV was found defective. I was given assurance from your team that my TV woul...
May 23, 2024 by Anurag Jaiswal