- Defective Product Supplied ^Open

DEEPAK KUMAR filed this complaint against Tatacliq.com on Sep 14, 2020

Defective Samsung bud was delivered to me on **nd June. It is promised to give a battery back-up of * hours, but one piece gives * hours and the other *.* hours backup. Before buying the product it was specified on their webpage that the product could be returned within * days after delivery. I had raised a return request on **th June, just in * days, after which I am repeatedly getting the same message on their website that the team will contact me in * business day. I never got a call/mail till date regarding the same. When I wrote a review on their website about the experience & treatment I have been receiving, it had been rejected declaring it unsuitable to be published. Many times I tried calling tatacliq customer care, everytime I hear it busy or a robotic message is heard that they shall call me in the next * days. But I never get a call. When I complained about it through a mail, they sent me a mail that complain has been resolved, without informing me what step they took to resolve it. Now, even my mails are not getting delivered to them. They also asked me to send images of my product and invoice, from a whatsap no. **********, to process my return request, but after sending all details they didn't process my return request [whatsap chat attached herewith]. I, simply feel that I have been made fool and my Rs *,***/- has been cheated. My grievance is to return the defective product back, and refund my Rs *,***/- as they had promised to me before buying. Its a big amount of money for me, tatacliq should return it.

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