- Defective laptopdelivered ^Open

Gaurav Bagaria filed this complaint against Dell on Aug 02, 2022

I bought a brand new Inspiron laptop from Dell on Feb ** **** with premium global support for $*,***. The machine I received was defective and did not boot up. I've called Dell on numerous occasions over the last year and a half. The onsite support team visited my home *-* times with replacement parts. They replaced motherboard, display and some other parts but they were not able to fix the problem. Then Dell made another visit to my house to diagnose and fix the issue but they failed again
This laptop was for my son to be used in school. He struggled to cope with studies at school since he could not function without my computer and I was exasperated each time I wasted hours of my time with the tech support teams. I begged for a replacement laptop since the laptop I got was defective but that request was denied. Then Dell asked me to send the laptop to a service center. Finally after * months- on **/*/**** they gave me a working laptop after replacing palm rest, base light bar, RAM.

I called again in July **** since one of the keys of the laptop broke. Dell sent an engineer on **th July with replacement keyboard. After replacing keyboard, the laptop had a “reverse current issue” and became dead. My laptop was functioning with a broken key but now it was dead. My son’s school work was on it and could not be retrieved. Once again I pleaded for a speedy resolution. But I received the same shoddy and impersonal service from a tech who tried the same repair techniques that the other techs used over and over again. They again sent a technician again on **th July with replacement motherboard, power unit, cable and palm rest but the system remained dead. Once again I spoke to Dell and explained that now my son needs his school work on the system and needs to take a laptop daily to school. I demanded a replacement laptop was but denied. I also asked Dell for warranty extension of the laptop free of charge since the laptop was clearly defective and expected to continue to have problems in future.
As of date my laptop is again at a Dell service center and it has not been fixed as of August *, ****
My laptop was defective from the day I bought it and I begged to be sent a new computer each time I spoke to the techs. They would not honor my request because Dell does not stand behind their defective products. This has been the worst customer service experience I have ever had with any company over the course of my entire life. I bought a very expensive machine and could not buy a new one. This has severely affected my emotional health and seriously jeopardized my son’s education who had to try and manage at school without a laptop and without his school work stored on the defective laptop
I am attaching * service reports from Dell that I have saved. There maybe others I do not have
I demand the following
*) Dell compensate me by refunding the full amount I paid for the laptop which is $*,***.** or Dell provide me with a brand new laptop with same configuration since laptop that was sent to me is defective
*) Dell pay me an additional $*,**** for suffering and damages caused from delay in fixing laptop

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