- Customer unsatisfied with service and delivery Open
Posted on: Jul 22, 2018
Complaint filed against: Amazon India
i ordered a product on amazon india during prime sale on 17th july 2018 and they have provided expected delivery date as 18th july 2018. on 18th i didn't receive any call/update from agent, but i found that order status as delivery attempt failed. later day on 19th, i received a call from executive at evening around 5 pm at office requested to collect courier while i was not around. i informed him to delivery at my stay location which is near 2 km from office and he refused and said that it will delivered on next day i.e., 20th. i waited all the day on 20th but didn't get any update from the amazon, i've called to track the status and they mentioned it would be delivered on the same day. day passed and next day i've called to escalation team and informed all the details. they said i will receive the item within 24 hours i.e, on 20th july but no luck. i am trying since last 3 days with escalation point to get my product delivered but it's not happening. i've contacted them multiple times and i got the same response of 24 hour delivery timeline. i've requested to provide the station address or the contact details of the person who would be delivering the product, but they have refused to share the information. i requested to give the same offers and discount so that i'll cancel the order and place a new one but they are refusing to do so. we are very frustrated with the service which they have provided and requested to forward call to their management which they refused. they are not performing any activity which makes customer satisfy and they are not able to assure the exact delivery date. i paid 10,687 rs during prime day sale when the mobile price was 13999 in a exchange with redmi note mobile at rs3312 and now the price of the mobile is showing as 14999 where i am trying to exchange my mobile, i am receiving a exchange value of 1400 in where i should pay 3500 extra.
after continuous followup with amazon, still i didn't receive the order yet and they are saying i'll get the delivery within 24 hours. as per their assurance, i challenged them to give the product for free if not delivered within 24 hours but they haven't which proves they are not confident on delivery date. i cancelled all my vacation plan just to take a mobile to gift for my friend on 19th but it didn't workout. they are not ready to transfer the call to higher authorities stating that no one was available. how come a 24/7 support will run without any higher authority/ operations manager. even the mistake is from their end, they are not ready to give the same discount and offers.
i am completely dis-satisfied with the service which they have provided and suffered a lot mentally since past 3 days. considering all the reasons, i want to file a case against amazon india where my order details as follows :
order placed : 17 july 2018
total : 10,687.00
ship to : vamsi prabhakar yellapragada
order # 171-6162010-1816350
order details invoice
was expected 18 jul
honor 7x (blue, 4gb ram + 64gb memory)
sold by: rocket kommerce llp
Resolution Demanded: Get service/product replaced or fixed for free, Get damages for financial loss and mental agony
Complaint filed by: Pavan Srirama Sai Vamsi Prabhakar Yellapragada