Make My Trip
- Customer harassment done Closed
We booked * rooms via Make My trip for Regenta resorts in Pushkar wherein we got confirmation of the booking too and after nearly * days we received a call from the resort that the rooms are full and they don't have space for us as by mistake they kept the room booking on online. We went through rounds and rounds of calls with MMT wherein Apurva, a supervisor of their customer delight team finally told us that they would refund the entire amount of our booking and we can select "Ananta spa resorts" - any difference will be borne by MMT. When finally we booked Ananta, post taking the amount, they mentioned on their portal that the pool was under renovation and would not be available. By now they had taken nearly **k and we were forced to take a hotel which doesn't even have basic facilities - The staff was non-cooperative and led to a lot of mental harassment of my husband. He had to repeat the incident on every call and hear a rejection from each caller stating we can't help since it is a policy! My point is first why did they wake up after * days that the booking couldn't be done. Later why did they suggest a resort which was not meeting our requirements? This has led to a lot of tension and investment of time and effort. We never thought we would experience such a horrible incident from MakeMyTrip. We are still waiting for a call from MMT to help refund the **k back!
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"I am thankful to Voxya team for resolving my complaint within few days."
Sir I am book ticket * sep threw my amazon icici credit card to spice jet airlines. The flight has cancelled. And the airlines refund the money ****.but I have no received money . The agency says money return to travel agency ** sep ** to mak...
Nov 02, 2023 by Inderjeet singh
I booked a *nd international trip from MMT, as in the *st trip it was really a pleasant and soothing experience, but it turns out to be a nightmare for me, with numbers of flaws that I have to face during the trip made it a horrible experience ...
Oct 16, 2023 by Anita Sharma
This is one of the worst app if you want to state your problems as they don't allow to talk with their customer care and they haven't provided any contact detail. My bookings got cancelled due to some network issues and now it shows that my ref...
Aug 08, 2023 by Faiyaz Aziz
I had booked a flight ticket through Make My trip to and from bangalore to Delhi & I had to cancel it due to some reason and the refund amount should ideally be transferred to the original payment but it is added to Make My Trip wallet. Am not ...
Jul 26, 2023 by Hema Karanth
Go first Flight booked on **/**/** through MakeMyTrip got cancelled and I hvnt got the refund yet ...
Jul 18, 2023 by Chethan MV