Make My Trip
- Customer harassment done Closed
We booked * rooms via Make My trip for Regenta resorts in Pushkar wherein we got confirmation of the booking too and after nearly * days we received a call from the resort that the rooms are full and they don't have space for us as by mistake they kept the room booking on online. We went through rounds and rounds of calls with MMT wherein Apurva, a supervisor of their customer delight team finally told us that they would refund the entire amount of our booking and we can select "Ananta spa resorts" - any difference will be borne by MMT. When finally we booked Ananta, post taking the amount, they mentioned on their portal that the pool was under renovation and would not be available. By now they had taken nearly **k and we were forced to take a hotel which doesn't even have basic facilities - The staff was non-cooperative and led to a lot of mental harassment of my husband. He had to repeat the incident on every call and hear a rejection from each caller stating we can't help since it is a policy! My point is first why did they wake up after * days that the booking couldn't be done. Later why did they suggest a resort which was not meeting our requirements? This has led to a lot of tension and investment of time and effort. We never thought we would experience such a horrible incident from MakeMyTrip. We are still waiting for a call from MMT to help refund the **k back!
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"Because of you guys I received my hard earned money. Thanks a lot Voxya team for helping me in getting a refund from Travolook."
I was book my tocket for the Paris < customer care agent misguide twice first time my ticket Reshedule & senond time they advise for cancleetion now not responding for refund no one office listen for teh complant Please do the needful...
Sep 30, 2022 by Raj Kumar Khurana
On **-**-**** , makemytrip told me that it had initiated my refund amount for my cancelled booking . It's been more than a month ,I have not received any amount . Bank said that makemytrip had not initiated any payment and you are just cheated ...
Sep 29, 2022 by Ashish Sheoran
had a booking with jet airways for **th May **** for Mangalore to Mumbai booking I'd no NF************** total cost **** /- booked through Make my Trip *. MON, ** MAY '** MANGALORE TO MUMBAI PASSENGER NAME ...
Sep 19, 2022 by Smitha Almeida
I had book a room in a hotel name, Sharma Tourist Home for my staff at the time of check in the property owner denied our check-in and did not even refund for the same. It was night that time and there were a male person and a female. I booked ...
Sep 14, 2022 by wooden street funiture's pvt ltd
I cancel my train ticket but my amount doesn't refunded...
Sep 12, 2022 by Abhijeet jha