Make My Trip
- Customer harassment done Closed
We booked * rooms via Make My trip for Regenta resorts in Pushkar wherein we got confirmation of the booking too and after nearly * days we received a call from the resort that the rooms are full and they don't have space for us as by mistake they kept the room booking on online. We went through rounds and rounds of calls with MMT wherein Apurva, a supervisor of their customer delight team finally told us that they would refund the entire amount of our booking and we can select "Ananta spa resorts" - any difference will be borne by MMT. When finally we booked Ananta, post taking the amount, they mentioned on their portal that the pool was under renovation and would not be available. By now they had taken nearly **k and we were forced to take a hotel which doesn't even have basic facilities - The staff was non-cooperative and led to a lot of mental harassment of my husband. He had to repeat the incident on every call and hear a rejection from each caller stating we can't help since it is a policy! My point is first why did they wake up after * days that the booking couldn't be done. Later why did they suggest a resort which was not meeting our requirements? This has led to a lot of tension and investment of time and effort. We never thought we would experience such a horrible incident from MakeMyTrip. We are still waiting for a call from MMT to help refund the **k back!
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I have paid ***** Rs. for * flight tickets from Mumbai to Varanasi through make my trip. It was jet airways flight which was cancelled directly from them. I should get my full refund back as it was direct airline cancellation and make my trip o...
May 18, 2019 by Aanchal arora
I booked an international flight from MakeMyTrip but for some reason, I had to cancel it. But in the name of refund they just saying wait for ** to ** hrs from many days. Every day they just tell me to wait and wait. Make my trip not giving my...
May 11, 2019 by Sagar Goyal
Subject: Reference ID: [******-******] - Amount debited from my account but no booking confirmation. Booking id NH*************A*. It's been ** days since I am following up with Make My Trip on email and phone for the refund of my money. Durin...
Apr 26, 2019 by Aditi Bhalla
I made a booking through MakeMyTrip for two adults and one child to Hotel Malas, Panchgani for one night on *th April ****. On arrival, I was harassed by the front office receptionist by saying that I did not provide the correct age of my child...
Apr 12, 2019 by Tina mitra
I had cancelled round trip booking flight Delhi-Sydney on **.**.**** and till date, no refund has been done. Their support customer care and chat are absolutely pathetic. No one replies. Booking ID is NN*************. Kindly resolve this issue....
Apr 11, 2019 by SHAILENDRA KUMAR