Make My Trip
- Customer harassment done Closed
We booked * rooms via Make My trip for Regenta resorts in Pushkar wherein we got confirmation of the booking too and after nearly * days we received a call from the resort that the rooms are full and they don't have space for us as by mistake they kept the room booking on online. We went through rounds and rounds of calls with MMT wherein Apurva, a supervisor of their customer delight team finally told us that they would refund the entire amount of our booking and we can select "Ananta spa resorts" - any difference will be borne by MMT. When finally we booked Ananta, post taking the amount, they mentioned on their portal that the pool was under renovation and would not be available. By now they had taken nearly **k and we were forced to take a hotel which doesn't even have basic facilities - The staff was non-cooperative and led to a lot of mental harassment of my husband. He had to repeat the incident on every call and hear a rejection from each caller stating we can't help since it is a policy! My point is first why did they wake up after * days that the booking couldn't be done. Later why did they suggest a resort which was not meeting our requirements? This has led to a lot of tension and investment of time and effort. We never thought we would experience such a horrible incident from MakeMyTrip. We are still waiting for a call from MMT to help refund the **k back!
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An apology letter from company official
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Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
Reference ID:[******-******] Cab Issue Incident date ** Aug. Complaint logged on **th Aug Last contact on ** Aug Escalated to Mr. Deep Kalra on ** Aug Dear Sir, I feel sorry and pained to bring a very small issue to your notice. I am...
Aug 27, 2019 by Sushil
I had booked a hotel stay for * nights which I wanted to modify on the same day for * nights. However after * days they denied the same saying booking is not cancellable inspire of the booking being for a period after * months and cancellation ...
Aug 01, 2019 by Anand Kikani
I, Vikram Singh Bhati have booked European dream tour **** under visa protected plan, my booking ID - NL************** from ** July **** ** August **** for ** nights ** days, along with my wife Nikita Bhati and my brother Aditya Bhati along...
Jul 22, 2019 by VIKRAM SINGH BHATI
This is with regards to flight booking ID: NN************* and the date of booking was *th January ****. I had purchased a round trip from London Heathrow to Kolkata (PNR number: IWENSB, E-ticket number: ***-**********), from MakeMyTrip. My...
Jun 25, 2019 by Shreya Roy
I had booked adventures of Jordan through MakeMyTrip and it was joining directly without flight. I booked my package through an agent called S.B and clearly, it stated the price was inclusive of visa fees. He was not very helpful in com...
Jun 19, 2019 by shilpa patil