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Makemytrip india Pvt Ltd

 - Convenience Fee still not refunded Open

Salil Khanna filed this complaint against Makemytrip india Pvt Ltd on Sep 05, 2020

During the sudden pandemic it was our worst experience with MMT . We booked a flight on ** Feb for flight scheduled for ** April ****.But due to the pandemic the flights were cancelled all of a sudden and our money got stuck with MMT .After chasing MMT for months we finally got our refund back on ** August **** (shown as if they are doing a favor to us). To our surprise we noticed that we were paid Rs **** less then what we paid for the flights ie *****. Instead of paying us interest for keeping our money for months they paid us less and refused to pay the convenience fee. Being a regular customer of MMT this really gives me bad impression of the policies being followed at such a big company. They are only suppose to charge convenience fee when the flight is cancelled by us and not by the airlines since convenience fee is supposed to be charged when helping us. Cancelling flight does not help us in any way, it just increases the burden of chasing you guys for months. I was promised a full refund by mid March and I actually got partial refund on ** Aug. So show some courtesy and pay up what you owe to your customers!

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Makemytrip india Pvt Ltd

72 Total Complaints
30 Total
Resolved
41.67% Consumer Satisfaction

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Related Complaints

Makemytrip india Pvt Ltd - Make my trip Flight refund issue for cancelled ticket Closed

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Feb 05, 2021 by Renju Koshy

Makemytrip india Pvt Ltd - Refund not credited to bank account Closed

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Jan 30, 2021 by Tomin Jacob

Makemytrip india Pvt Ltd - Refund not received Closed

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Jan 15, 2021 by Vishal Srivastava

Makemytrip india Pvt Ltd - Complete Refund not initiated Closed

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