Makemytrip india Pvt Ltd
- Convenience Fee still not refunded Open
Salil Khanna filed this complaint against Makemytrip india Pvt Ltd on Sep 05, 2020
During the sudden pandemic it was our worst experience with MMT . We booked a flight on ** Feb for flight scheduled for ** April ****.But due to the pandemic the flights were cancelled all of a sudden and our money got stuck with MMT .After chasing MMT for months we finally got our refund back on ** August **** (shown as if they are doing a favor to us). To our surprise we noticed that we were paid Rs **** less then what we paid for the flights ie *****. Instead of paying us interest for keeping our money for months they paid us less and refused to pay the convenience fee. Being a regular customer of MMT this really gives me bad impression of the policies being followed at such a big company. They are only suppose to charge convenience fee when the flight is cancelled by us and not by the airlines since convenience fee is supposed to be charged when helping us. Cancelling flight does not help us in any way, it just increases the burden of chasing you guys for months. I was promised a full refund by mid March and I actually got partial refund on ** Aug. So show some courtesy and pay up what you owe to your customers!
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Makemytrip india Pvt Ltd
Resolved
Frustrated? File a Complaint
Robu.in
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
Vijayasimha Ajarananda
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